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So far Susan has created 22 blog entries.
703, 2017

Sumner County EMS Customer Success Story

By |March 7th, 2017|Uncategorized|0 Comments

Sumner County EMS Customer Success Story

CUSTOMER BACKGROUND

Located in Sumner County, TN, the Sumner County Emergency Services Center (ESC) is home to four emergency services groups, all with different staff members and different phone system needs:

Emergency Medical
Emergency Communications
Emergency Management
E-911

In 2013, Sumner County Emergency Services began the planning process for moving all departments […]

102, 2017

Uplands Village Customer Success Story

By |February 1st, 2017|Uncategorized|0 Comments

Uplands Village Customer Success Story

CUSTOMER BACKGROUND

Tucked into the rolling hills of the Southern Appalachian Mountains, Uplands Village is a 600-acre retirement and assisted living community that is home to more than 300 residents who are supported by 169 service providers. It is a single, large campus with numerous office buildings and living areas throughout.

PROBLEM

Although Uplands […]

711, 2016

Three Ideas to Reduce Call Abandon Rates

By |November 7th, 2016|Uncategorized|0 Comments

Call abandon (or abandonment) rate refers to the percentage of calls that are abandoned before the customer speaks to an agent. Long hold times can cause a high abandon rate which leads to lower customer satisfaction and costs businesses money.

While it’s not possible to completely eliminate abandoned calls, they can be reduced. No one likes […]

1608, 2016

Hiscall Technology Showcase Lunch Keynote – Rik Roberts

By |August 16th, 2016|News, Press Releases|0 Comments

Plan to attend HTS2016 on September 27th at the Sheraton Music City.  Parking and admission are free.  The event kicks off at 8am and ends at 2pm.  Learn more and register at www.Hiscall.com/HTS

Hiscall is excited to announce the 8th Annual Hiscall Technology Showcase Lunch Keynote, Rik Roberts.

About Rik

Rik Roberts is a comedian, motivational speaker and […]

2507, 2016

HTS2016 – Registration open for the 8th Annual Hiscall Technology Showcase

By |July 25th, 2016|Uncategorized|0 Comments

Register for the Hiscall Technology Showcase 2016 here.  Tuesday, September 27th.

HTS2016 will be here before we know it and registration is now open!  This year our event takes place Tuesday, September 27 at the Sheraton Music City in Nashville.

This will be our 8th annual showcase and we have some exciting changes.

Introducing THE LIGHTNING ROUND!  The […]

1104, 2016

Hiscall Included on the Nashville Business Journal’s Top Technology Product Firms

By |April 11th, 2016|Uncategorized|0 Comments

We are excited to announce that Hiscall has once again been included in the Nashville Business Journal’s list of largest technology service firms in the Nashville area.  The Business Journal compiles their list by ranking companies according to the number of local area technical employees.

View the full list here.

At Hiscall, we are dedicated to service […]

2103, 2016

Two Ways to Protect Your IT Investment While Leveraging the Cloud

By |March 21st, 2016|Data, Voice|0 Comments

You’ve spent years building a rock solid, reliable and secure communications framework. The business environment today demands that you continue to be smart about your IT investment, delivering the latest technologies within budget. One of the challenges you may be facing is how to maximize your current phone system while addressing demands for expansion and […]

1403, 2016

Hybrid Unified Communications: The Best of Both Worlds

By |March 14th, 2016|Data, Voice|0 Comments

As the person responsible for IT in your company, you’ve likely faced many tough decisions about how to manage your communications technology while meeting the changing demands of your business.  One decision facing many of our customers is the choice between an onsite (premise) phone system and moving their communications platform to the cloud.

Here’s the […]

1702, 2016

inContact – The Cloud’s Silver Lining

By |February 17th, 2016|Uncategorized|0 Comments

By:  Chuck Culwell

Hiscall became a Value Added Reseller (VAR) for inContact in 2015. I have been following inContact as their market penetration has increased the past few years and recently had the opportunity this year to attend their Sales Kickoff and Partner Summit. I am excited inContact has been added, alongside other leading technology providers, […]

502, 2016

FAQ: Hiscall Support Agreement

By |February 5th, 2016|Uncategorized|0 Comments

What is the Hiscall Support Agreement?

The Hiscall Support Agreement (HSA) is an affordable approach to supporting and maintaining every element of your communications system. A Hiscall Support Agreement won’t tie you down with a long-term commitment and fixed cost makes it very easy to factor into your budget.

We not only take care of your system […]

1501, 2016

FAQ: Carrier Services

By |January 15th, 2016|Voice|0 Comments

What is a carrier?
According to Newton’s Telecom Dictionary, one of the definitions of a carrier is “A company which provides communications circuits.”

Put simply a carrier provides dial tone to homes and businesses. AT&T, Comcast and Windstream are all carriers.

How can Hiscall help with my carrier services?
The process of getting an issue resolved with your carrier […]

601, 2016

Hiscall Celebrates 20 Years of Service

By |January 6th, 2016|Uncategorized|0 Comments

1812, 2015

UPS Basics: Knowledge is Power

By |December 18th, 2015|Data, Voice|0 Comments

By:  Chuck Culwell

An uninterruptible power system (UPS) is the central component of any well-designed power protection architecture. A UPS provides power conditioning and backup power when utility power fails. I recently encountered a power event at my house. A power hit came in through my house’s electrical infrastructure and created havoc with my home network. The […]

1012, 2015

Video-TriVium’s SonicView Call Recording Solution

By |December 10th, 2015|Videos, Voice|0 Comments

TriVium’s SonicView Call Recording solution offers businesses several options when it comes to call monitoring.  Need to remember an important detail from that last conference call?  Evaluate call center employees?  Improve customer satisfaction?  SonicView can help.

SonicView offers:
-Call Recording
-Call Reporting
-Speech Analytics
-Customer Interaction and Evaulation
-Screen Recording
-Comprehensive Analytics
-Quality Monitoring

Watch the video below and give us a call if […]

2511, 2015

Knoxville-Area Business Journal’s 2015 Telecommunications Providers List

By |November 25th, 2015|News, Press Releases, Voice|0 Comments

The Knoxville-Area Business Journal has put out their list of area telecommunication provider scored according to the number of local employees.  We are very excited that Hiscall was included in that list!

View the full list here.

At Hiscall, we are dedicated to service and our technical staff is unparalleled.  We are the largest privately held telecommunication […]