Hiscall, Inc. will be participating in the Jackson Area Chamber of Commerce 2012 Business Expo on May 1^st.  The event is free to attend and more than 80 vendors will be present at the Carl Perkins Civic Center in Jackson, TN.  Join us for an afternoon of networking and door prizes.

Dickson, TN April 2012

On May 1^st, 2012 from 4:00 p.m. to 7:00 p.m., the Jackson Area Chamber of Commerce will be hosting a free Business Expo, Still Rocking the Chamber, at the Carl Perkins Civic Center, 400 Highland Ave., Jackson, TN.  Hiscall Inc., specializing in Telephony, Structured Cabling, Data Networking, Nurse Call, Audio/Visual and CCTV, will be participating in the Expo.

With more than 80 vendors, door prizes throughout the day and networking, this promises to be a great event.  Hiscall will be bringing our Mobile Communication Center (MCC) to tour and participants can visit us inside for a chance to win a TicketMaster gift card.

The Expo is presented by Alexander Thompson Arnold, PLLC and Bancorp South and the Jackson Area Chamber of Commerce.

Hiscall Inc. can help with all your organizations communication needs.  To contact Hiscall, please visit http://www.hiscall.com/ or call 866-740-7771.

About Hiscall:

Hiscall is an all-encompassing, turnkey provider of communications systems, meeting the Low-Voltage Cabling, Nurse Call, data networking, audio/visual solutions, security and/or telephony challenges of organizations large and small.  Hiscall has been delivering expert technical consultation, elegant solutions and superior service since 1995 with a versatile business model that enables it to partner with organizations on small, isolated projects as well as complex projects large in scale. Whether modernizing a small business telephone system or architecting, implementing and servicing a fully unified communications infrastructure at a university, hospital or Fortune-500 company Hiscall mobilizes the in-house resources and expertise necessary to satisfy each customer’s unique expectations.

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Hiscall, Inc. joins the Tennessee Health Care Association as an associate member.  THCA, founded in 1947, is an organization committed to high standards in long term care facilities in Tennessee. 

Dickson, TN February 2012

Hiscall, Inc. is excited to become an associate member of Tennessee Health Care Association (THCA).  Hiscall joins THCA in their dedication to safety and welfare in long-term care facilities in the state of TN.  Hiscall has been a provider of Low-Voltage Cabling since 2002 and added Nurse Call systems in 2010.

Since its founding in 1947, THCA has been dedicated to helping maintain the high standards of licensed long-term care facilities in the Volunteer State.  THCA members include roughly 250 facilities with a combined total of approximately 28,000 patients. Members include nursing homes of all types – privately-owned, government operated and nonprofit – as well as some assisted care living facilities.

The mission of the Tennessee Health Care Association is to enhance the ability of its members to provide essential long-term care services for the elderly and disabled through education, advocacy and leadership.

Another organization of THCA is the Tennessee Center for Assisted Living (TNCAL).  Their primary focus is those residents in assisted living facilities and the unique challenges such facilities entail. 

Hiscall Inc. can help with all your organizations communication needs.  To contact Hiscall, please visit http://www.hiscall.com/ or call 866-740-7771.

About Hiscall:

Hiscall is an all-encompassing, turnkey provider of communications systems, meeting the Low-Voltage Cabling, Nurse Call, data networking, audio/visual solutions, security and/or telephony challenges of organizations large and small.  Hiscall has been delivering expert technical consultation, elegant solutions and superior service since 1995 with a versatile business model that enables it to partner with organizations on small, isolated projects as well as complex projects large in scale. Whether modernizing a small business telephone system or architecting, implementing and servicing a fully unified communications infrastructure at a university, hospital or Fortune-500 company Hiscall mobilizes the in-house resources and expertise necessary to satisfy each customer’s unique expectations.

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Visit us on Facebook:  Hiscall Inc.

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Hiscall, Inc. is pleased to announce our partnership with Acme Packet, the leading provider of session delivery network solutions.

Dickson, TN January 2012

Acme Packet solutions enable the delivery of interactive communications – voice, video, and multimedia sessions – and data service across IP network boarders. Hiscall’s Sales Engineering Manager, Chuck Culwell is optimistic about the relationship and the possibility it offers to customers.

“We are excited to bring the market leader in session border controllers into our portfolio of world class communications solutions. With the increased demand for SIP trunking, our customers are seeking a solution that provides security, interoperability, and reliability to the IP network. Acme Packet session border controllers resolve real-time IP communication challenges. Acme Packet SBC’s provide protection against vulnerabilities, SIP/H.323 interworking, and ensure vendor/service compatibility.”

Acme Packet is the leader in session delivery network solutions.  Founded in 2000 and currently employing over 700 employees in over 34 countries, Acme Packet is publically traded and headquartered in Massachusetts.

“We are proud to include Hiscall as a Registered Reseller in our Pinnacle Partner program”, says Martin Falaro, vice president of North America business development for Acme Packet. “Hiscall’s commitment to resolving customer’s communication challenges and enabling next-generation functionality makes them an ideal member of the Acme Packet Pinnacle Partner program.”

Hiscall Inc. can help with all your organization’s communication needs.  To contact Hiscall, please visit http://www.hiscall.com/ or call 866-740-7771.

About Hiscall:

Hiscall is an all-encompassing, turnkey provider of communications systems, meeting the low-voltage cabling, data networking equipment, audio/visual solutions, security and/or telephony challenges of organizations large and small.  Hiscall has been delivering expert technical consultation, elegant solutions and superior service since 1995 with a versatile business model that enables it to partner with organizations on small, isolated projects as well as complex projects large in scale. Whether modernizing a small business telephone system or architecting, implementing and servicing a fully unified communications infrastructure at a university, hospital or Fortune-500 company Hiscall mobilizes the in-house resources and expertise necessary to satisfy each customer’s unique expectations.

Follow us on Twitter @hiscallinc

Visit us on Facebook:  Hiscall Inc.

About Acme Packet

Acme Packet, the leader in session delivery network solutions, enables the trusted, first-class delivery of next-generation voice, data and unified communications services and applications across IP networks. Our Net-Net product family fulfills demanding security, service assurance and regulatory requirements in service provider, enterprise and contact center networks. Based in Bedford, Massachusetts, Acme Packet designs and manufactures its products in the USA, selling them through over 200 reseller partners worldwide. More than 1,525 customers in 107 countries have deployed over 14,000 Acme Packet systems, including 90 of the top 100 service providers and 36 of the Fortune 100. For more information visit http://www.acmepacket.com/.

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Interactive Northwest Inc. (INI) was founded in 1992 to provide custom communication solutions built on leading interactive voice response (IVR) and telephony platforms.   INI has many solutions geared toward specific vertical markets:  government, insurance, healthcare etc.  However, just as the world we live in today isn’t segmented into silos, neither are their product offerings.  Interactive Northwest offers many cross industry solution to business of all types.  Here are a few solutions offered.

Bulletin Board Information Services

• Callers can retrieve information on a variety of issues by simply following the prompts. The information and the specific flow of the prompts are set up by the business to meet the needs of their callers and can be modified at any time. This is the most common use of IVR solutions in the market today.

Customer Information Access

• Called many things-Account Inquiry, Order Status, Policy Information, etc.—this solution allows the caller to access information from a company database.  Identification numbers, passwords and optional Voice Authentication software provide necessary security.

Expected Wait Time/Queue

• This solution is used in call centers to alert callers about lengths of wait times and then to give them options to handle the call if they don’t want to wait.

Help Desk Dispatch

• This solution allows technicians to be notified when a trouble ticket is opened.  The tickets can be tagged to indicate the level of trouble.  Technicians are prompted to indicate they received the call and they can dial back into the system once the problem is resolved to close the ticket or leave a message for the employee who opened the ticket.

SureConnect

• Allows callers to leave contact information so they can receive a call back rather than remaining on hold.

Hiscall, Inc. can help with all your business communication needs.  For more information about Interactive Northwest Inc. please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771. 

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Computer Instruments is a developer of Interactive Voice Response (IVR) applications and one of the oldest Independent Software Vendors still in existence today.  CI is a proud member of the Avaya Developer Connection Program, and one of the few distributor-based IVR providers.

 Here’s a taste of how 25 years of application development has produced solutions for most industries:

Homeland Security to improve safety

• Campus Notification for college campuses or multi-floor/ multi-building and Corporate campuses

Healthcare applications with a powerful ROI

• Applications
• Lab Results
• Prescription Refill

Automated dialing applications

• Power Dialer
• Community Notification
• Agent Click-To-Dial

And applications for Government, Contact Centers, Real Estate, Retail and more.

CI provides complete solution services which include discovery, turnkey designs, live demonstrations, onsite installation and training, and in-house support; all performed by CI employees from their centrally based headquarters in Kansas City.  CI’s fundamental business model is “Integrity at all cost.”

 More CI Solutions    

• e-IVR Application Portal
• e-IVR Portal Platforms
• Self-Service Applications
• IP Phone Applications
• Marketing Materials
• Application Development

Hiscall, Inc. can help with all your business communication needs.  For more information about Computer Instruments please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771.  

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BridgeWave Communications, Inc. is the leading supplier of wireless gigabit solutions, including point-to-point wireless bridges.  Their portfolio included solutions that provide reliable wireless to the campuses of schools and universities.

Educational institutes have been leading adopters of both wireless technologies and high-capacity wired networks. The prevalence of multi-building campus settings and the regular need to connect off-campus buildings into the core LAN drives the use of metro fiber optic cabling and high-capacity point-to-point wireless links to provide ubiquitous high-capacity user access.

BridgeWave’s full-rate GigE links deliver the performance required for educational applications without the cost penalty associated with lower-frequency alternatives. BridgeWave 60 GHz and 80 GHz links provide a natural growth path for the 2.4 and 5 GHz wireless links historically deployed by many educational institutions, without the risks of interference that have become all too common in these “Wi-Fi” frequency bands.

Schools and Districts can count on BridgeWave’s technology and products for campus connectivity, Wi-Fi and security camera backhaul, and connectivity to service provider fiber.

BridgeWave is setting the standard for product quality, ensuring the highest levels of product reliability and customer satisfaction. High performance, lower costs, ease of operation and excellent wireless network security deliver a superior alternative to fiber-based solutions, including wireless backhaul and 4G mobile network requirements.

Hiscall, Inc. can help with all your business communication needs.  For more information about BridgeWave please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771. 

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Resource Software International Ltd. (RSI) has been developing award-winning Call Accounting software & communications management solutions for businesses of all sizes since 1990.

The mission of RSI is “To become the leading provider of total unified communications management solutions for every enterprise around the globe!”

Their call management portfolio spans a broad range of industry sectors including retail, government, education, tourism, brokerage, professional, hospitality and general business environments.

 In vertical markets, RSI provides unique integration to hotel property management systems and professional accounting packages.  Customer installations include small to medium (SMB) and large enterprise organizations.

 RSI offers Products and Solutions such as:

• Call Accounting
• Desktop Productivity
• Internet Management
• Data Collection
• Data Storage
• Telecom Expense Management
• Call Center Solutions

RSI strives to provide the best scalable applications for every communication managers’ needs. 

 They are a leading provider of call accounting, hotel billing, real time dashboard, computer-telephony integration, web browser call accounting, telephone reporting, switch management, instant messaging, mobile tracking, internet access control, browser reporting and telemanagement solutions around the globe.

Hiscall, Inc. can help with all your business communication needs.  For more information about RSI please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com or call 866-740-7771. 

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Zeacom offers…simplicity.  Their UC solution was built on one single source code, from the ground up.

Zeacom Communications Center is truly unified.  With their ZCC = 1 + 1 + 1’ formula, Zeacom can provide UC through one server, one application and one administration interface.

• ZCC is a single server product, while most other UC products in the market require separate servers, using different code bases
• ZCC brings together Unified Messaging, mobility, conferencing, desktop telephony, contact center, operator console functionality and much more, in a single application.
• ZCC offers a single administration environment, so that IT Managers only administer one interface.

 Zeacom Reduces Costs with Unified Communications.

• ZCC provides a truly unified communications solution that will dramatically bring down costs – because it’s built on a single code base.
• ZCC unifies all your communications using one application and one administrator. Because Zeacom provides less infrastructure, less complexity and less drain on your resources, you will reduce your ongoing costs.

 Low total cost of ownership – ZCC makes advanced large enterprise UC functionality available at a small enterprise price. 

• Reduce hardware costs, as you don’t need to run up to seven separate servers with disparate applications (usually developed on a different code base)
• Minimize training and support costs, because all your staff work with only one application interface
• Increase uptime, because implementation, maintenance and upgrades are straightforward.

 A ZCC solution enables customers to earn back their investment.  Ask a Hiscall Account Consultant about Zeacom today!

Hiscall, Inc. can help with all your business communication needs.  For more information about Zeacom please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771. 

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Early in 2011 Windstream acquired PAETEC and anticipated the opportunities the combination would bring.  December 1^st, the merger became official and PAETEC became part of Windstream. 

Windstream Communications is a communication and technology company that provides high-speed Data, Voice, networking and cloud solutions to businesses throughout the United States.  

Windstream has a proud legacy of serving rural customers, combining strong financial performance with quality products, reliable services and exceptional customer service.  Their new tagline “Smart Solutions.  Personalized Service.” emphasizes dedication to service and customer satisfaction.

With the combination Windstream is now serving more than 450,000 businesses with more than 100,000 miles of fiber across North America. 

Why Businesses Choose Windstream:

• A proven track record. Windstream has earned a reputation for keeping businesses connected. Windstream’s industry expertise encompasses the areas of healthcare, finance, hospitality, retail, education, government and more.
• Customized, secure solutions. Small business or a multi-location enterprise, Windstream will work with you to develop a customized solution to meet your needs.
• Exceptional customer care. Windstream has local technicians in your community to provide the highest level of service. Technical Support team is available 24/7

PAETEC strengthens Windstream by: 

• Bringing tremendous enterprise-level expertise and product offerings.
• First-rate customer care aligns with Windstream commitment to service.
• Combination of service areas allowing instant nationwide coverage.

Hiscall, Inc. can help with all your business communication needs.  For more information about Windstream please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771. 

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Plantronics pioneered the lightweight headset, the mobile headset, noise-canceling technology and the personal speakerphone with the single ambition to remove the barriers to smarter communications.  Their headsets strive to make communication simple and most importantly unified.

The Savi® 700 series is such a device.  Savi 700 allows three-way connectivity with the touch of a button.  With up to 350 feet of wireless range, office professionals can easily manage and switch between PC, desk phone, and now mobile calls from a single wireless headset. 

Superior Call Management

• Three-way connectivity lets you easily switch and mix audio between PC, mobile and desk phone.
• Automatically routes calls to the mobile phone or headset – whichever device is within easy reach
• Transfer audio from headset to mobile phone with a press of a button to take mobile calls on-the-road
• UC presence automatically updated when on a PC, mobile or desk phone call
• Energy efficient adaptive power system optimizes for range and talk time
• Conference in up to three additional headsets and guests can continue through multiple calls
• Newly designed convertible headset-lightest DECT headset on the market

Plantronics is widely recognized for their sound quality, reliability and comfort.  Plantronics has active and collaborative partnerships with the leading UC providers for enterprise, including Avaya.

Hiscall, Inc. can help with all your business communication needs.  For more information about Plantronics please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771. 

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