Interactive Northwest Inc. (INI) was founded in 1992 to provide custom communication solutions built on leading interactive voice response (IVR) and telephony platforms.   INI has many solutions geared toward specific vertical markets:  government, insurance, healthcare etc.  However, just as the world we live in today isn’t segmented into silos, neither are their product offerings.  Interactive Northwest offers many cross industry solution to business of all types.  Here are a few solutions offered.

Bulletin Board Information Services

• Callers can retrieve information on a variety of issues by simply following the prompts. The information and the specific flow of the prompts are set up by the business to meet the needs of their callers and can be modified at any time. This is the most common use of IVR solutions in the market today.

Customer Information Access

• Called many things-Account Inquiry, Order Status, Policy Information, etc.—this solution allows the caller to access information from a company database.  Identification numbers, passwords and optional Voice Authentication software provide necessary security.

Expected Wait Time/Queue

• This solution is used in call centers to alert callers about lengths of wait times and then to give them options to handle the call if they don’t want to wait.

Help Desk Dispatch

• This solution allows technicians to be notified when a trouble ticket is opened.  The tickets can be tagged to indicate the level of trouble.  Technicians are prompted to indicate they received the call and they can dial back into the system once the problem is resolved to close the ticket or leave a message for the employee who opened the ticket.

SureConnect

• Allows callers to leave contact information so they can receive a call back rather than remaining on hold.

Hiscall, Inc. can help with all your business communication needs.  For more information about Interactive Northwest Inc. please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771. 

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Plantronics pioneered the lightweight headset, the mobile headset, noise-canceling technology and the personal speakerphone with the single ambition to remove the barriers to smarter communications.  Their headsets strive to make communication simple and most importantly unified.

The Savi® 700 series is such a device.  Savi 700 allows three-way connectivity with the touch of a button.  With up to 350 feet of wireless range, office professionals can easily manage and switch between PC, desk phone, and now mobile calls from a single wireless headset. 

Superior Call Management

• Three-way connectivity lets you easily switch and mix audio between PC, mobile and desk phone.
• Automatically routes calls to the mobile phone or headset – whichever device is within easy reach
• Transfer audio from headset to mobile phone with a press of a button to take mobile calls on-the-road
• UC presence automatically updated when on a PC, mobile or desk phone call
• Energy efficient adaptive power system optimizes for range and talk time
• Conference in up to three additional headsets and guests can continue through multiple calls
• Newly designed convertible headset-lightest DECT headset on the market

Plantronics is widely recognized for their sound quality, reliability and comfort.  Plantronics has active and collaborative partnerships with the leading UC providers for enterprise, including Avaya.

Hiscall, Inc. can help with all your business communication needs.  For more information about Plantronics please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771. 

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EnGenius Technologies breakout session of HTS2011 titled “How Long-Range Cordless Telephones Can Help You Increase Productivity…” will be featured at 2:00pm on November 3^rd at Radisson Hotel at Opryland.

EnGenius is a global technology innovator specializing in long-range telephone and data communications. 

EnGenius wireless telephones have the longest available range in North America as well as outstanding durability that makes it perfect for retailers, large farms, schools, warehouses, and healthcare.

For more information about our 3^rd Annual Hiscall Technology Showcase, breakout sessions and current vendors please visit www.hiscall.com/hts

Hiscall, Inc. can help with all your business communication needs.  For more information about Zeacom please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771. 

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EnGenius wireless telephones have the longest available range in North America as well as outstanding durability that makes it perfect for retailers, large farms, schools, warehouses, and healthcare.

The EnGenius DuraFon Pro allows expandability and additional PBX compatibility. Start with as few as four lines with one base and expand to thirty-two port/lines by simply adding additional DuraFon PRO-BU bases, up to eight bases. Users have a choice in portable handsets between the full functionality of the DuraFon PRO handset, or the optional DuraWalkie handset for those that only require a 2-way radio for internal communications.

The EnGenius DuraFon Pro has a range of 12 floors, 250,000 square feet, and/or 3,000 acres.  DuraFon Pro works behind any analog port and supports conference calling and auto attendant for multi line call handling without a PBX.

Additional Features of EnGenius DuraFon Pro:

• 6 hours talk time, 50 hours stand-by time
• 2-Way radio/broadcast PA
• Handset grouping (eg: sales group, management, parts department, security)
• Line access-single handset can access multi lines
• 90 entries in the speed dial memory
• Optional 2-way only handset-Dura Walkie

Don’t let lack of mobility and durability in a cordless phone keep you from your work.  EnGenius DuraFon offers both to keep you connected.

Hiscall, Inc. can help with all your business communication needs.  For more information about EnGenius, please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771.

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Nuance SpeechAttendant is an accurate and natural voice-driven Auto Attendant solution for your business.

Voice recognition software allows employees, via voice command, to connect directly to other employees within your organization, thus bypassing front-desk staff and freeing them to better manage incoming public calls.

Internal employees don’t need to call the receptionist to be transferred to another employee.

Remote employees can connect directly to colleagues simply by saying their colleague’s name – without having to know extensions.

Managers can create call priority levels and define rules to escalate emergency calls.

Internal and/or external callers can be routed through menu-driven extension options and provided frequently requested information such as operating hours, mailing address and driving directions.  By offering your callers the convenience and ease-of-use of a speech-enabled auto attendant system, your organization will reap the benefits of decreased telecommunications costs, increased employee productivity, and an enhanced corporate image.

Benefits of Nuance SpeechAttendant:

• Easily navigate using speech and/or keypad
• Bilingual solution
• Natural language commands
• Silence recognition
• Email address listing playback
• One phone number to reach any employee anywhere
• Rapid, accurate transfers the first time

Hiscall, Inc. can help with all your business communication needs.  For more information about Nuance, please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771.

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For companies with multiple locations, Avaya Aura Conferencing can help streamline operations, cut costs, and leverage employees and infrastructures. Avaya provides branches with access to critical enterprise communications and applications such as Avaya Aura Conferencing.

Avaya Aura Conferencing enables real-time conferencing and collaboration, and eliminates the fees associated with externally provided conferencing.
A rich set of real-time conferencing and collaboration features enables workers to be more responsive and productive. Avaya Aura Conferencing delivers capabilities like audio conferencing, web conferencing, document-based collaboration, and sharing of desktops and applications.

Features of Avaya Aura Conferencing:

• Save money and speed ROI – Save up to 50% of monthly conferencing expenses, compared with the per-use and recurring fees that come with web conferencing services. Realize ROI in as few as six months.
• Collaborate securely – Encryption, corporate network deployment, and other security features reduce the threats of unauthorized access and eavesdropping, so participants can communicate securely.
• Get the capabilities you need – Unified Conferencing components are highly scalable, so you can get the features needed today and grow collaboration capabilities at your own pace. Today, host calls and deliver presentations; tomorrow, add giving live demos and streaming video for webinars.
• Record and play back conversations – Hosts can record audio, slide shows, white boarding and more for secure playback. This allows for remote learning and distribution of information to a geographically dispersed audience.

Avaya solutions support hundreds to thousands of locations with a familiar key system interface. Avaya provides high-survivability communications to branches, leverages SIP phones to promote a spectrum of communications applications, and delivers fully operational communications to both branch offices and call centers.

Hiscall, Inc. can help with all your business communication needs.  For more information about Avaya, please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771.

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New Video!

Expert Buzz Clore talks about the convergence of video, voice, VOIP , and real time applications on Data Networks and how it slows them down.

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What is Unified Communication?

Unified Communications (UC) is the integration of the full range of real-time communications products, services and features – telephony, email, voicemail, speech to text, instant messaging, faxes and much more – into a consolidated communications user interface. Unified Communications allows an individual to send a message on one medium and receive the same communication on another medium.

Hiscall’s telephony partners (AVAYA, NEC, Shortel) provide solutions to aid in unified communication to make your business run smoothly.

Avaya’s core communications platform, Avaya Aura, leverages SIP architecture to simplify networks and connect users at every location regardless of endpoint infrastructure.

Avaya Unified Communications solutions are: 

• Seamlessly integrated  
• Productivity focused 
• Vendor-neutral 
• Reliable and secure

NEC’s Unified Communications enables customers to experience greater productivity through the convergence of communication channels and business processes by using a combination of technologies, devices and services. Communications tools like presence, status, mobility, collaboration, video and voice conferencing, and messaging can all be utilized.

NEC’s Unified Communications strategy includes:

• UC for Business for SMB
• UC for Enterprise for larger enterprise
• Hosted Collaboration
• Microsoft Integration

ShoreTel’s Unified Communications (UC) capabilities integrate communications tasks currently performed with separate tools. ShoreTel simplifies communication with fully integrated video, instant messaging, video conferencing, advanced mobility, presence and collaboration capabilities. 

ShoreTel Communicator (formerly ShoreTel Call Manager) delivers unified communications (UC) in an intuitive interface that brings together a full suite of versatile, real-time tools for managing your communications.

Hiscall, Inc. can help with all your business communication needs.  For more information about Hiscall’s telephony partners, please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771.

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ShoreTel Mobility extends the full power of a desk phone and Unified Communications (UC) capabilities to a mobile and sets the user free to communicate from any location by enabling access to any network, simply and cost effectively.

Businesses of all sizes are deploying ShoreTel Mobility to address the key challenges associated with mobile phone use: soaring international roaming costs, poor in-building coverage, and integration into corporate PBX and Unified Communications systems.

ShoreTel Mobility an inherent component of the ShoreTel Unified Communications system; it also easily integrates with other PBX systems and UC systems.

• Designed to reduce costs
• Constant connectivity
• Built with security in mind

ShoreTel Mobility’s RoamAnywhere Client for mobile devices is designed to extend Unified Communications (UC) applications with presence information to a wide range of single- and dual-mode (WiFi+Cellular) mobile handsets including BlackBerry, iPhone and Nokia.

The RoamAnywhere Client also infuses mobile context while optimizing communications algorithms for mobile devices to reduce data and battery usage—all through an application that remains transparent to the end-user and keeps connectivity on the go brilliantly simple.

Easy for users to install and activate in seconds, this intuitive user interface provides a powerful yet lightweight way to stay connected and collaborate effectively, driving productivity and improving responsiveness.

Hiscall, Inc. can help with all your business communication needs.  For more information about ShoreTel, please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771.

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Avaya IP Office enables small and medium-sized business the communication capabilities previously enjoyed only by large companies.  IP Office allows employees to seamlessly communicate from anywhere and is designed for home offices, branch offices, and standalone businesses.

Steve Tallman is the Southeast Channel Manager for Avaya products.  He spoke with Sid Smith in the Hiscall Marketing Department about some functions of IP Office that makes it invaluable to small businesses today.  Hiscall is a Gold Level Avaya Partner.

 Here is an excerpt of the interview below:

 Sid Smith:  Steve, what’s new with Avaya small business systems?

 Steve Tallman:  One of the things that is very timely right now, we’ve just had a heck of a winter, the whole US especially the southeast, lot of snow, lots of ice, consequently small businesses have been impacted, a lot of their employees haven’t been able to come into the office.  The offices have been closed and customer service and sales have been impacted.  Now if these offices had had IP Office utilizing what we call one-X which stands for one-X experience their employees would be able to work from home and be able to receive calls from the business and originate calls.

Sid Smith: What other productivity improvements have you seen in small business telephone systems?

Steve Tallman: One of the major enhancements is small businesses often have multiple locations.  Some of the many clients we have are medical clinics.  Traditionally medical clinics have multiple offices in different areas around the geography of a metropolitan city, not necessarily open on a given day.  One advantage of IP Office is it only requires one attendant to operate.  So through that one attendant, that individual can transfer all the calls that may be coming in, route them to the appropriate location.  Then at the same time have visibility to who is on the phone, presence of location, what’s going on in each location, and be able to handle that call like they were physically in that location

To watch the full interview click here.

Hiscall, Inc. can help with all your business communication needs.  For more information about Avaya, please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771.

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