Resource Software International Ltd. (RSI) has been developing award-winning Call Accounting software & communications management solutions for businesses of all sizes since 1990.

The mission of RSI is “To become the leading provider of total unified communications management solutions for every enterprise around the globe!”

Their call management portfolio spans a broad range of industry sectors including retail, government, education, tourism, brokerage, professional, hospitality and general business environments.

 In vertical markets, RSI provides unique integration to hotel property management systems and professional accounting packages.  Customer installations include small to medium (SMB) and large enterprise organizations.

 RSI offers Products and Solutions such as:

• Call Accounting
• Desktop Productivity
• Internet Management
• Data Collection
• Data Storage
• Telecom Expense Management
• Call Center Solutions

RSI strives to provide the best scalable applications for every communication managers’ needs. 

 They are a leading provider of call accounting, hotel billing, real time dashboard, computer-telephony integration, web browser call accounting, telephone reporting, switch management, instant messaging, mobile tracking, internet access control, browser reporting and telemanagement solutions around the globe.

Hiscall, Inc. can help with all your business communication needs.  For more information about RSI please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com or call 866-740-7771. 

Follow us on Twitter @hiscallinc

Visit us on Facebook:  Hiscall Inc.

Related posts:

1. RSI HTS Breakout Session – “Leveraging RSI Solutions For Total Unified Communication Management”
2. Mutare Software Enterprise Notification System Delivers Messaging Solutions For Businesses Nashville/Knoxville
3. Avaya CMS Tracking Calls Made Easy! NetLert Provides Solutions To Solve Your Call Reporting Problems
4. Call SWEET/Call SWEET Live By DATEL Is Promoting Their Try And Buy Program For Avaya Telephone Customers
5. TriVium Call Reporting Cuts Costs and Increases Business Productivity Nashville/Knoxville

Zeacom offers…simplicity.  Their UC solution was built on one single source code, from the ground up.

Zeacom Communications Center is truly unified.  With their ZCC = 1 + 1 + 1’ formula, Zeacom can provide UC through one server, one application and one administration interface.

• ZCC is a single server product, while most other UC products in the market require separate servers, using different code bases
• ZCC brings together Unified Messaging, mobility, conferencing, desktop telephony, contact center, operator console functionality and much more, in a single application.
• ZCC offers a single administration environment, so that IT Managers only administer one interface.

 Zeacom Reduces Costs with Unified Communications.

• ZCC provides a truly unified communications solution that will dramatically bring down costs – because it’s built on a single code base.
• ZCC unifies all your communications using one application and one administrator. Because Zeacom provides less infrastructure, less complexity and less drain on your resources, you will reduce your ongoing costs.

 Low total cost of ownership – ZCC makes advanced large enterprise UC functionality available at a small enterprise price. 

• Reduce hardware costs, as you don’t need to run up to seven separate servers with disparate applications (usually developed on a different code base)
• Minimize training and support costs, because all your staff work with only one application interface
• Increase uptime, because implementation, maintenance and upgrades are straightforward.

 A ZCC solution enables customers to earn back their investment.  Ask a Hiscall Account Consultant about Zeacom today!

Hiscall, Inc. can help with all your business communication needs.  For more information about Zeacom please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771. 

Follow us on Twitter @hiscallinc

Visit us on Facebook:  Hiscall Inc.

Related posts:

1. “Blending In The Call Center” – Zeacom HTS Breakout Session
2. RSI HTS Breakout Session – “Leveraging RSI Solutions For Total Unified Communication Management”
3. ShoreTel Mobility Allows Users The Freedom To Step Away From The Desk Nashville/Knoxville
4. TriVium Call Reporting Cuts Costs and Increases Business Productivity Nashville/Knoxville
5. AVAYA/NEC Unified Communications And How Can It Enable Your Business To Communicate More Effectively

Plantronics pioneered the lightweight headset, the mobile headset, noise-canceling technology and the personal speakerphone with the single ambition to remove the barriers to smarter communications.  Their headsets strive to make communication simple and most importantly unified.

The Savi® 700 series is such a device.  Savi 700 allows three-way connectivity with the touch of a button.  With up to 350 feet of wireless range, office professionals can easily manage and switch between PC, desk phone, and now mobile calls from a single wireless headset. 

Superior Call Management

• Three-way connectivity lets you easily switch and mix audio between PC, mobile and desk phone.
• Automatically routes calls to the mobile phone or headset – whichever device is within easy reach
• Transfer audio from headset to mobile phone with a press of a button to take mobile calls on-the-road
• UC presence automatically updated when on a PC, mobile or desk phone call
• Energy efficient adaptive power system optimizes for range and talk time
• Conference in up to three additional headsets and guests can continue through multiple calls
• Newly designed convertible headset-lightest DECT headset on the market

Plantronics is widely recognized for their sound quality, reliability and comfort.  Plantronics has active and collaborative partnerships with the leading UC providers for enterprise, including Avaya.

Hiscall, Inc. can help with all your business communication needs.  For more information about Plantronics please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771. 

Follow us on Twitter @hiscallinc

Visit us on Facebook:  Hiscall Inc.

Related posts:

1. ShoreTel Mobility Allows Users The Freedom To Step Away From The Desk Nashville/Knoxville
2. Video – Mobile Communications Disaster Recovery – Fiber Down? Lines Cut? Mobile Communication Center – Rapid Response For Communication Systems
3. Want To Be A Small Business With A Big Presence? NEC SV8100 Series Phone
4. Video Streaming Equipment – One Button Video Recording – LifeSize Video Center Delivers Power And Control To Users
5. Did Your Phone Bounce? EnGenius DuraFon Can Fall 6 Feet To A Concrete Floor And Keep Working

RSI is a leading provider of call accounting, hotel billing, real time dashboard, computer-telephony integration, web browser call accounting, telephone reporting, switch management, instant messaging, mobile tracking, internet access control, browser reporting and telemanagement solutions around the globe.

Their call management portfolio spans a broad range of industry sectors and has installtions in over 80 countries. RSI strives to provide the best scalable applications for every communication managers needs.

For more information about our 3^rd Annual Hiscall Technology Showcase, breakout sessions and current vendors please visit www.hiscall.com/hts

Hiscall, Inc. can help with all your business communication needs.  For more information about RSI please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771. 

Follow us on Twitter @hiscallinc

Related posts:

1. “Blending In The Call Center” – Zeacom HTS Breakout Session
2. “Capturing the Voice of the Customer: Analytics-Driven Call Recording, Quality Monitoring and Workforce Optimization” – SCI Alliance Breakout Session
3. “Enabling The Multichannel Contact Center” – Upstream Works HTS Breakout Session
4. “TekTone Healthcare Communications” – TekTone HTS Breakout Session
5. EnGenius HTS Breakout Session – “How Long-Range Cordless Telephones Can Help You Increase Productivity…”

Thursday, November 3^rd at 10:00am SCI Alliance will sponsor their breakout session at HTS:  “Capturing the Voice of the Customer:  Analytics-Driven Call Recording, Quality Monitoring and Workforce Optimization”

SCI Alliance has more than 10 years of experience in selling, installing and supporting digital and Call Recording solutions.

For more information about our 3^rd Annual Hiscall Technology Showcase, breakout sessions and current vendors please visit www.hiscall.com/hts

Hiscall, Inc. can help with all your business communication needs.  For more information about Zeacom please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771. 

Follow us on Twitter @hiscallinc

Related posts:

1. “Blending In The Call Center” – Zeacom HTS Breakout Session
2. “Enabling The Multichannel Contact Center” – Upstream Works HTS Breakout Session
3. “TekTone Healthcare Communications” – TekTone HTS Breakout Session
4. CXM Call Recording Improve Customer Experience for the Travel and Hospitality Industry
5. NICE Call Recording Enables Compliance, Efficiency And Better Customer Service For All Industries

Wednesday, November 2^nd at 3:00pm Zeacom will be presenting their breakout session at the Hiscall Technology Showcase.  “Blending in the Call Center” – shifting from good to great and going from a call center to a contact center.  Discover the tools that allow you to run a more efficient center while delivering higher service levels resulting in greater customer service.

Zeacom is a Unified Communications and Contact Center Solution that integrates real-time communication tools such as presence information, contact routing, conferencing, sms, chat and speech recognition with conventional tool such as voicemail, email, and fax.

For more information about our 3^rd Annual Hiscall Technology Showcase, breakout sessions and current vendors please visit www.hiscall.com/hts

Hiscall, Inc. can help with all your business communication needs.  For more information about Zeacom please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771. 

Follow us on Twitter @hiscallinc

Related posts:

1. “Enabling The Multichannel Contact Center” – Upstream Works HTS Breakout Session
2. Improve Contact Center Performance: TASKE Visualizer Call Reporting Nashville/Knoxville
3. Register Now For Upstream Works Free Webinar: Customer Centric Call Center Improvement
4. NICE SmartCenter Call Center Solutions Distinctive By Focus On Customer Satisfaction Nashville/Knoxville
5. Data Networking Conference – Calling All Geeks! Hiscall Technology Showcase 2011 Features Data Networking Equipment And More

The first breakout session of the Hiscall Technology Showcase will be presented by on Wednesday at 2:00pm by Upstream Works titled “Enabling the Multichannel Contact Center.”

Upstream Works provides solutions based on contact center automation and customer analytics technologies.  Offerings are based on the philosophy that customer care directly affects the bottom line.

For more information about our 3^rd Annual Hiscall Technology Showcase, breakout sessions and current vendors please visit www.hiscall.com/hts

Hiscall, Inc. can help with all your business communication needs.  For more information about Upstream Works please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771. 

Follow us on Twitter @hiscallinc

Related posts:

1. Register Now For Upstream Works Free Webinar: Customer Centric Call Center Improvement
2. Need A Higher Level Of Customer Satisfaction? Upstream Works First Call Resolution Aides That Goal
3. Improve Contact Center Performance: TASKE Visualizer Call Reporting Nashville/Knoxville
4. NICE SmartCenter Call Center Solutions Distinctive By Focus On Customer Satisfaction Nashville/Knoxville

TASKE Technology provides web-bases call management solutions with real-time historical reporting and functionality ideal for small call centers and general businesses.  TASKE solutions provide the visibility necessary to improve call center service levels and enhance customer retention strategies.

Being able to track calls in your contact center is vital.  Critical details such as the amount of time a caller was on hold and the number of times a caller was transferred allows managers to review call handling techniques and ultimately improve the customer experience.  TASKE Visualizer is a cradle-to-grave Call Reporting tool that tracks these details and allows managers to quickly identify problem calls.

TASKE Visualizer employs filters designed to find past calls with ease, matching call records with dates, times, call types and activity, telephone numbers, account codes, and agents who handled the call.

Customer service is improved by the ability to analyze the call process.  Visualizer reports how each call was handled, which agent(s) callers talked with, and how long each step took.

Key Features of TASKE Visualizer:

• Perform complex searches
• Understand call flows
• Detect fraud and abuse of phone systems
• Improve customer service

Whether a contact center need call management tools for training, identity problem areas, respond to customer complaints or simply help your call center run more smoothly, TASKE Visualizer has the tools necessary to help.

Hiscall, Inc. can help with all your business communication needs.  For more information about TASKE Technology, please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771.

Follow us on Twitter @hiscallinc

Related posts:

1. NICE SmartCenter Call Center Solutions Distinctive By Focus On Customer Satisfaction Nashville/Knoxville
2. Register Now For Upstream Works Free Webinar: Customer Centric Call Center Improvement
3. CXM Call Recording Improve Customer Experience for the Travel and Hospitality Industry
4. TriVium Call Reporting Cuts Costs and Increases Business Productivity Nashville/Knoxville
5. Call Recording Made Easy! CallCopy Discover Suite Facilitates Easy Call Center And Agent Management

NICE SmartCenter maximizes the value businesses generate from their Customer Dynamics-the complex maze of interactions occurring between customers and organization across all touch points.  NICE SmartCenter drives top-bottom-line improvements across the enterprise by ensuring compliance and mitigating risks streamlining operations, differentiating the customer experience and expanding the effectiveness of sales and marketing initiatives.

NICE SmartCenter Business Solutions optimize Customer Dynamics to target key business issues.  These solutions encapsulate industry best practices, pre-built content and closed-loop workflows to allow rapid implementation and deliver continuous business value.

NICE Systems is a Hiscall, Inc. partner and delivers powerful Call Center Solutions.

Business Solutions to Differentiate the Customer Experience

Differentiation based on compelling customer experience is difficult for competitors to counter.  It lasts.  To consistently exceed expectations and build loyalty, companies must understand their customers’ needs and desires-their intent.  NICE SmartCenter delivers this intimate level of understanding.  What services of products do customers want?  What would they consider remarkable enough to tell others?  What makes them think about leaving?  With these crucial insights, business can create long lasting customer relationships that withstand competitive threats.

First Contact Resolution-discover when, how and why customers contact your business to identify repeat interactions that can be avoided

Customer Satisfaction-obtain a holistic view of the customer experience across multiple interactions and contact channels to consistently exceed expectations and build brand loyalty

Channel Optimization-identify the best channel for each contact and increase self-service channel usage without sacrificing customer satisfaction.

Hiscall, Inc. can help with all your business communication needs.  For more information about NICE Systems, please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771.

Follow us on Twitter @hiscallinc

Related posts:

1. NICE Call Recording Enables Compliance, Efficiency And Better Customer Service For All Industries
2. Register Now For Upstream Works Free Webinar: Customer Centric Call Center Improvement
3. Need A Higher Level Of Customer Satisfaction? Upstream Works First Call Resolution Aides That Goal
4. CXM Call Recording Improve Customer Experience for the Travel and Hospitality Industry
5. How Important Are First Impressions? Hiscall Professional Services Telephone Etiquette Improves Customer Experience

CXM Call Recording is a leading provider of Call Recording and Quality Monitoring Software.  CXM services a broad range of industries including Healthcare, Public Sector, Transportation, Energy & Utilities, and Travel & Hospitality. 

CXM is:

Networkable-The CXM Call Recording and Quality Monitoring Solution is a leader in offering multi-site, multi-technology recording. CXM allows users to record at multiple sites on multiple PBX’s with limited to no addition hardware.

Scalable Across Multiple Departments-CXM helps increase productivity and reduce department budget constraints by allowing for a single system to record across multiple departments, while allowing each department to customize their settings and features.

Customer Care Competitive Advantage and Efficiency

In a competitive market place of similar product and policy offerings, customer care is the only sustainable competitive advantage. CXM Recording Solution help you by offering:

• Reduce Handling Time and Increase First Call Resolution
• Identify Workflow issues and Agent Adherence
• Customers Voice-Utilize post call customer satisfaction surveys to get immediate feedback from your customers. Transfer callers to a supervisor if caller grades below a particular threshold.

Hiscall, Inc. can help with all your business communication needs.  For more information about Co-nexus, Inc., please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771.

Follow us on Twitter @hiscallinc

Related posts:

1. NICE Call Recording Enables Compliance, Efficiency And Better Customer Service For All Industries
2. Call Recording Made Easy! CallCopy Discover Suite Facilitates Easy Call Center And Agent Management
3. Need A Higher Level Of Customer Satisfaction? Upstream Works First Call Resolution Aides That Goal
4. Register Now For Upstream Works Free Webinar: Customer Centric Call Center Improvement
5. How Important Are First Impressions? Hiscall Professional Services Telephone Etiquette Improves Customer Experience