Emergencies can come in all forms and fashion.  Let Hiscall help you develop a plan today for peace of mind in the future.

Hiscall’s Extended Care Plan (ECP) formerly Hiscall Maintenance Agreements may have undergone a name change, but our quality service is still the same. The Hiscall team consistently puts customer service and satisfaction first to help you through every day and much larger emergencies and an Extended Care Plan can help.

Regardless of whether or not a Hiscall customer has an Extended Care Plan (ECP), Hiscall understands that the support and maintenance it provides are just as vital to its customers as the system hardware and software it sells.

Some features of the Hiscall ECPs include:

• A dispatch service hot-line equipped and staffed to diagnose service issues and identify issues requiring rapid emergency response
• Remote Support. Technicians utilize remote dial-in diagnostics to resolve minor service issues within minutes. Each member of Hiscall’s technical staff has remote access, from the office, home, or while on the road.
• Hiscall SMART Alarm: The monitoring software monitors and manages software and systems alerts/alarms within an organization’s communications system, diagnosing issues and alerting the Hiscall customer and appropriate Hiscall technical resources.
• A nationwide network of professional service partners to supplement the Hiscall staff
• Rapid after-hours emergency response

The H.E.R.O. Program featured in our National Preparedness Month blog is also an important component of ECP.

Have a happy and safe National Preparedness Month!

Hiscall, Inc. can help with all your business communication needs.  For more information about Hiscall Extended Care Plans, please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771.

Follow us on Twitter @hiscallinc

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September is National Preparedness Month, first observed in 2004 and sponsored by FEMA. 

Dealing with natural and man-made disasters and emergencies can be stressful and dangerous for individuals and businesses alike.  It is vital that employers and employees be prepared for the worst case scenario.  Unfortunately the need for preparation isn’t always recognized until something disastrous does happen. 

Emergency planning and preparation is important in an organization’s ability to cope and bounce back from unexpected crises.

The H.E.R.O. Program is Hiscall’s answer to the uncertainty of doing business during crisis can bring.  The H.E.R.O. (Hiscall Emergency Response Operations) Program brings together Hiscall’s customers service dedication and expertise with a responsiveness unmatched by other service providers.

We recognize that regardless of how robust a communications system is or the level of expertise that has contributed to its design and installation, disruptions in service still may occur. Many of those disruptions can neither be anticipated nor controlled – but their impact can be mitigated by a dedicated rapid response.

The Hiscall H.E.R.O. program includes:

• 75 Emergency Response Vehicles
• Service Hotline equipped and staffed for standard service inquiries and rapid emergency response
• BISCI certified designers and technicians
• Over $2 million of repair parts stored at Hiscall facilities
• Company-owned aircraft to deliver technicians & equipment within hours
• Mobile Communications Center (MCC) – specially equipped fleet of vehicles that can be deployed to customers needing temporary increase in bandwidth or service for special events, or who may have experienced service interruptions

Celebrate National Preparedness Month by formulating a plan today!

Hiscall, Inc. can help with all your business communication needs.  For more information about H.E.R.O. program, please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771.

Follow us on Twitter @hiscallinc

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Hiscall’s Mobile Communication Center is an emergency response vehicle designed to help with your Voice Systems, Information Systems, Data Networking, and Communication Systems.

The Mobile Communication Center is part of Hiscall’s H.E.R.O. program.  The Mobile Communication Center is quickly deployed to restore your telephony and data needs in the event of a natural disaster.  It is equipped with a Clear Channel Satellite which can provide up to 1024 bandwidth to allow you to have phone and data service in the midst of a communication crisis. 

To quickly restore you communication systems please give Hiscall a call.

Hiscall, Inc. can help with all your business communication needs.  For more information about Hiscall Solutions, please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771.

Follow us on Twitter @hiscallinc

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5. Video: Do You Know Where Your Systems Technician Is? Hiscall Tracks Their Techs Via GPS Technology!

Hiscall has over 75 vehicles including fully stocked technician vans with the parts and equipment needed on a customer jobsite.  Hiscall’s GPS tracked fleet is part of the H.E.R.O. program which is designed to provide optimum customer service in any situation.

Excerpt of the interview below.  Watch the Video for bloopers!

Sid Smith:  Do these vehicles have tracking so we know where they’re at?

David McLaughlin:  Yes all our vehicles are GPS tracked.  One of the biggest aspects of that is we can tell where our vehicle are at any given point in time and we can also tell where they’ve been.

Sid Smith:  What’s the advantage of actually knowing where a vehicle is, do we provide better service?

David McLaughlin:  Much better service.  The greatest advantage of having GPS technology in our vehicles is our dispatchers can look on the board at any point in time and see where any technician is at and where they’re headed if they’re mobile and we can reroute the closest technician to any customer that may be experiencing service difficulties.

Sid Smith:  David what kind of support does Hiscall provide in the Knoxville area?

David McLaughlin:  Over in Knoxville we have engineers, technicians, project managers, account consultants, so we run the whole gambit in Knoxville just like we do in Dickson.

Hiscall, Inc. can help with all your business communication needs.  For more information about Hiscall Solutions, please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771.

Follow us on Twitter @hiscallinc

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One of Hiscall’s emergency response units called the Mobile Communication Center M.C.C. has been deployed restoring Data Networking and Voice Communications for clients affected by the tornado’s last week in Alabama.

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The Xtreme Value Tower Series (XVT) and the Xtreme Value Rack Tower Series (XVRT) are two of Xtreme Power Conversion Corporation power protection solutions.

 XVT and XVRT protect servers, VOIP equipment, business telephone systems, desktops and other network grade equipment from utility power problems.  Xtreme Power UPS’s are manufactured for power loads from 400 VA to 10 kVA.

The Xtreme Value Tower Series (XVT) is comprised of four models: 600VA, 800VA, 1200VA, and 1500VA, and features:

• Network Grade Power Protection
• Line-Interactive Technology
• Longer Runtimes than the competition
• USB Communications and Software CD
• More Outlets
• Longer Battery Life

 The Xtreme Value Rack Tower Series (XVRT) is also comprised of four models: 1000VA, 1500VA, 2200VA, and 3000VA, and features:

• Line-Interactive Technology
• Multiple Communications Capability
• Automatic Voltage Regulation (Boost/Buck)
• 50/60Hz Frequency Auto Sensing
• Tel/Data Protection
• UPS Monitoring Software
• Short Circuit & Overload Protection

Spring storms are already upon us!  Make sure your customer service is still reliable with a UPS to support your telecommunications system.

Hiscall, Inc. can help with all your business communication needs.  For more information about Xtreme Power Conversion Corporation, please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771.

Follow us on Twitter @hiscallinc

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ClearChannel located in Denver Colorado specializes in disaster related satellite service.  Hiscall’s Mobile Communication Center is equipped with a ClearChannel satellite and used for disaster recovery services as part of the H.E.R.O. program.  Satellite service and coverage can be tricky.  Below are three questions ClearChannel recommends asking you Satellite Service provider before entering into a contract.

Do you have Non pre-emptible satellite space segment?

During large scale disasters such as the hurricanes in the Gulf States in 2005 many pre-emptible segments of satellite space were cleared to make room for government requests for satellite service leaving other service providers with no access. If you are considering contracting for service for disaster recovery applications it is highly recommended that you find service providers that guarantee that they have contracted for Non pre-emptible space segment.

What is your system Latency, and does your hardware or software include TCP/IP acceleration?

Satellite systems, due to the physics involved will have much higher latency figures than any terrestrial link. Many lower grade systems on the market today will actually return ping times which is too slow to allow for functionality of certain software applications.

Some system operators have added TCP/IP acceleration products to their equipment.  The acceleration is achieved by modifying the TCP protocol in ways that allow for more efficient transmission over high latency networks such as satellite. Be sure to ask whether or not the system has an acceleration product included.

 Do you offer CIR or CRA services?

CIR (Committed Information Rate) and CRA (Committed Rate Assignment) are different acronyms with the same meaning. It is dedicated satellite bandwidth that is usually required by the service provider if you intend to operate high bandwidth applications such as video streaming over the satellite. Most enterprise level service providers offer CIR/CRA packages, most consumer level operators do not. Some providers also require CIR/CRA services for VoIP. Be sure to inquire if this is something you need as some operators may not volunteer this information until it’s too late.

Hiscall, Inc. can help with all your business communication needs.  For more information about ClearChannel Satellite, please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com/ or call 866-740-7771. 

Follow us on Twitter @hiscallinc

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Situational Awareness & Response Assistant (SARA) is an automated alerting system and awareness engine that sends voice and text alerts via phone, email, etc. SARA provides a wireless sensor network, integration tools (to existing systems and devices) and broadcast communication in a single solution

SARA enables Situational Awareness by leveraging current generation tools like email, voice, web and wireless, to keep people aware and make them more productive. Regardless of your industry, your need to achieve situational awareness can be met by SARA. 

Life Safety Assurance

SARA improves life safety by turning multiple alarming systems into a single managed alerting solution allowing for more efficient processes and faster response times.

Security Monitoring

The ability to monitor doors, windows, gates, equipment, etc. gives you the peace of mind that you will be alerted if a breech occurs. SARA helps mitigate risk to your business and your property by keeping you aware of all security related issues.

Environmental Awareness

If any of these devices sense a sudden environmental change (temperature levels, presence of smoke, flame, motion or moisture) or a system failure, SARA will alert the appropriate staff to address the issue before it becomes a major concern or even an emergency situation.

Mass Notification

It is vital that all effected persons be notified of security alerts, inclement weather updates, facility construction warnings, etc. SARA increases awareness, mobility and safety by providing an automated means of communicating both emergency and non-emergency alerts, activities and events.

Hiscall, Inc. can help with all your business communication needs.  For more information about Status Solutions please call your Hiscall, Inc. Account Consultant directly, visit http://www.hiscall.com or call 866-740-7771.

Follow us on Twitter @hiscallinc

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Hiscall’s H.E.R.O. disaster recovery program revolves around restoring an organization’s/business’s communications infrastructure quickly.  One of the ways Hiscall Inc. achieves this end is by deploying our Mobile Communication Center. 

During an interview Steve Sentell, Professional Services Manager, spoke with me about some of the ways Hiscall ensures fast service.  Steve explains that the Mobile Communication Center is “just one piece, one big piece of disaster recovery but it encompasses more.” 

For example, Hiscall maintains over $2 million in new and refurbished inventory greatly decreasing wait time for essential parts.  In most cases parts can be delivered the same day.  Hiscall additionally has an aircraft to make sure we are able to ensure timely delivery and aren’t delayed by traditional courier services.  Hiscall also features a quick response dispatch and technicians on call 24/7 to ensure your business is taken care of even outside of normal business hours.  Hiscall technician vans are equipped with GPS to be able to locate and then dispatch the nearest technician to your organization.  Other aspects of the H.E.R.O. program include Tier 3 technical support and the implementation of cellular gateways which allow the use of a cell phone signal to get dial tone to your land line in the event of an emergency.

            Who benefits from Hiscall’s H.E.R.O. excellent service?  “All companies if they are down, we usually service healthcare, hospitals, and banks.  Especially companies with critical communication needs that can’t afford to be down,” Steve Sentell explained. 

Down time in your communication is unacceptable and costly to you and your customers and Hiscall strives to make the restoration process as quick as possible.

Hiscall, Inc. can help with all your business communication needs.  For more information about our products and services please visit http://www.hiscall.com/ or call 866-740-7771.

Follow us on Twitter @hiscallinc

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