CallCopy Call Recording/Quality Monitoring

As a CallCopy dealer/partner Hiscall sells, services, and installs CallCopy Call Recording Products and Solutions in Tennessee/TN, northern Georgia/GA, northern Mississippi/MS, northern Alabama/AL and Kentucky/KY. Hiscall technicians and customer service staff undergo extensive training and are fully certified in CallCopy Call Recording Software. Your Hiscall account consultant will work with you to ensure your organization can fully leverage the dependability functionality and scalability small and medium size businesses have come to expect of a CallCopy partner.

CallCopy delivers an innovative call recording solution that allows you to record what you need, when you need it. Easily configured, it is compatible with various system configurations – including VoIP, TDM and blended environments. The result is a scalable solution that will grow and evolve with your business.

Call Recording Overview

Customizable, flexible and reliable, this powerful tool meets all of your recording needs:

Call recording (100 percent logging)
Quality monitoring (QM)
Corporate governance, risk management and regulatory compliance (GRC)
Dispute resolution
Coaching and training

You decide what to record and what not to record. For example, block call recording of calls made to states with two-party recording laws, or restrict playback on portions of recordings that contain sensitive credit card information to respect PCI Compliance and other recording laws.

Call Recording Modes

Voice can be customized to meet your specific recording needs. CallCopy's team will work with you to deliver a call recording solution tailored to your environment, taking into account your existing phone system and business requirements.

100% Call Recording

If you are looking for call recording for 100 percent of your phone traffic, cc: Voice is a reliable solution for your call logging needs.

Random / Scheduled Call Recording

cc: Voice broke new ground in the industry by offering priority-based call recording schedules. Using this powerful feature, call recording schedules can be defined based on business rules, using multiple criteria on each schedule. With the ability to record up to 100 percent of the calls for each set of rules, cc: Voice is extremely flexible.

On-Demand Call Recording

You may have situations where you do not need to record an entire call. cc: On-Demand, available with every installation, was designed for these moments. On-demand recording can be customized to support:

Agent initiated call recording through a desktop interface.
Automated through call recording triggers sent from third-party software.

With one call to Hiscall, your CallCopy qualified account consultant will schedule an on-site visit to evaluate your organization's call center needs and provide you with a CallCopy solution that best aligns with these needs and your budget. Also, be sure to ask about Hiscall's maintenance and support agreements, as well as a dedication to customer service unmatched by any other Call Recording provider in the region.