by admin | Nov 7, 2016 | Blog, News Slide
Call abandon (or abandonment) rate refers to the percentage of calls that are abandoned before the customer speaks to an agent. Long hold times can cause a high abandon rate which leads to lower customer satisfaction and costs businesses money. While it’s not possible...
by admin | Aug 16, 2016 | Blog, News, News Slide, Press Releases
Plan to attend HTS2016 on September 27th at the Sheraton Music City. Parking and admission are free. The event kicks off at 8am and ends at 2pm. Learn more and register at www.Hiscall.com/HTS Hiscall is excited to announce the 8th Annual Hiscall Technology Showcase...
by admin | Jul 25, 2016 | Blog, News Slide
Register for the Hiscall Technology Showcase 2016 here. Tuesday, September 27th. HTS2016 will be here before we know it and registration is now open! This year our event takes place Tuesday, September 27 at the Sheraton Music City in Nashville. This will be our 8th...
by admin | Apr 11, 2016 | Blog, News Slide
We are excited to announce that Hiscall has once again been included in the Nashville Business Journal’s list of largest technology service firms in the Nashville area. The Business Journal compiles their list by ranking companies according to the number of local...
