Toll Free (866) 740-7771 • Corporate Office: 1001 Gentry Circle • Dickson, TN 37055
703, 2017

Sumner County EMS Customer Success Story

By |March 7th, 2017|Uncategorized|0 Comments

Sumner County EMS Customer Success Story


Located in Sumner County, TN, the Sumner County Emergency Services Center (ESC) is home to four emergency services groups, all with different staff members and different phone system needs:

Emergency Medical
Emergency Communications
Emergency Management

In 2013, Sumner County Emergency Services began the planning process for moving all departments […]

102, 2017

Uplands Village Customer Success Story

By |February 1st, 2017|Uncategorized|0 Comments

Uplands Village Customer Success Story


Tucked into the rolling hills of the Southern Appalachian Mountains, Uplands Village is a 600-acre retirement and assisted living community that is home to more than 300 residents who are supported by 169 service providers. It is a single, large campus with numerous office buildings and living areas throughout.


Although Uplands […]

711, 2016

Three Ideas to Reduce Call Abandon Rates

By |November 7th, 2016|Uncategorized|0 Comments

Call abandon (or abandonment) rate refers to the percentage of calls that are abandoned before the customer speaks to an agent. Long hold times can cause a high abandon rate which leads to lower customer satisfaction and costs businesses money.

While it’s not possible to completely eliminate abandoned calls, they can be reduced. No one likes […]

2507, 2016

HTS2016 – Registration open for the 8th Annual Hiscall Technology Showcase

By |July 25th, 2016|Uncategorized|0 Comments

Register for the Hiscall Technology Showcase 2016 here.  Tuesday, September 27th.

HTS2016 will be here before we know it and registration is now open!  This year our event takes place Tuesday, September 27 at the Sheraton Music City in Nashville.

This will be our 8th annual showcase and we have some exciting changes.

Introducing THE LIGHTNING ROUND!  The […]

1104, 2016

Hiscall Included on the Nashville Business Journal’s Top Technology Product Firms

By |April 11th, 2016|Uncategorized|0 Comments

We are excited to announce that Hiscall has once again been included in the Nashville Business Journal’s list of largest technology service firms in the Nashville area.  The Business Journal compiles their list by ranking companies according to the number of local area technical employees.

View the full list here.

At Hiscall, we are dedicated to service […]

1702, 2016

inContact – The Cloud’s Silver Lining

By |February 17th, 2016|Uncategorized|0 Comments

By:  Chuck Culwell

Hiscall became a Value Added Reseller (VAR) for inContact in 2015. I have been following inContact as their market penetration has increased the past few years and recently had the opportunity this year to attend their Sales Kickoff and Partner Summit. I am excited inContact has been added, alongside other leading technology providers, […]

502, 2016

FAQ: Hiscall Support Agreement

By |February 5th, 2016|Uncategorized|0 Comments

What is the Hiscall Support Agreement?

The Hiscall Support Agreement (HSA) is an affordable approach to supporting and maintaining every element of your communications system. A Hiscall Support Agreement won’t tie you down with a long-term commitment and fixed cost makes it very easy to factor into your budget.

We not only take care of your system […]

601, 2016

Hiscall Celebrates 20 Years of Service

By |January 6th, 2016|Uncategorized|0 Comments

1908, 2015

HTS2015 – 7th Annual Hiscall Technology Showcase September 15, 2015

By |August 19th, 2015|Uncategorized|0 Comments

HTS2015 is a less than 1 month away.

We’d love for you to join us for this open, informative tradeshow on September 15th at the Nashville Airport Marriott. The 7th Annual Hiscall Technology Showcase begins at 8:00am and breakouts start at 9:00am. Lunch is at 12noon, keynote at 12:30pm and everything wraps up at 1:30pm. Come […]