Category: Voice

Two Ways to Protect Your IT Investment While Leveraging the Cloud

You’ve spent years building a rock solid, reliable and secure communications framework. The business environment today demands that you continue to be smart about your IT investment, delivering the latest technologies within budget. One of the challenges you may be facing is how to maximize your current phone system while […]

Hybrid Unified Communications: The Best of Both Worlds

As the person responsible for IT in your company, you’ve likely faced many tough decisions about how to manage your communications technology while meeting the changing demands of your business.  One decision facing many of our customers is the choice between an onsite (premise) phone system and moving their communications […]

FAQ: Carrier Services

What is a carrier? According to Newton’s Telecom Dictionary, one of the definitions of a carrier is “A company which provides communications circuits.” Put simply a carrier provides dial tone to homes and businesses. AT&T, Comcast and Windstream are all carriers. How can Hiscall help with my carrier services? The […]

UPS Basics: Knowledge is Power

By:  Chuck Culwell An uninterruptible power system (UPS) is the central component of any well-designed power protection architecture. A UPS provides power conditioning and backup power when utility power fails. I recently encountered a power event at my house. A power hit came in through my house’s electrical infrastructure and created […]

Video-TriVium’s SonicView Call Recording Solution

TriVium’s SonicView Call Recording solution offers businesses several options when it comes to call monitoring.  Need to remember an important detail from that last conference call?  Evaluate call center employees?  Improve customer satisfaction?  SonicView can help. SonicView offers: -Call Recording -Call Reporting -Speech Analytics -Customer Interaction and Evaulation -Screen Recording […]

Knoxville-Area Business Journal’s 2015 Telecommunications Providers List

The Knoxville-Area Business Journal has put out their list of area telecommunication provider scored according to the number of local employees.  We are very excited that Hiscall was included in that list! View the full list here. At Hiscall, we are dedicated to service and our technical staff is unparalleled.  […]

Combining Desk Phone and Tablet – NEC’s New UT880

Imagine a desk phone, combined with a tablet, with the functionality of both. Dream no more. NEC’s new UT880 telephone is exactly that. Change the way you look at your desk phone. The UT880 is a combination of a traditional desk phone and tablet. Its unique design allows users the […]

It Takes Only One to Make a Party

By: Chuck Culwell Recording calls can provide invaluable information and protection to businesses and call centers. In a previous Hiscall blog “Why Does Everyone Want to Record My Calls“, we discussed the benefits of call recording and quality monitoring software to help your business capture customer calls to assess customer […]

Why Does Everyone Want to Record My Calls?

This conversation is being recorded for training purposes. Your call may be recorded or monitored for quality assurance. You have probably heard different variations of this standard call greeting. Businesses and call centers record and monitor calls for reasons ranging from staff training to quality assurance. While call recording may […]

New 629 Area Code Overlay to Begin Within The Tennessee 615 Area Code

Contact Hiscall by September 30, 2014 to receive a FREE Area Code Impact Analysis for your company!   Call (866) 740-7771 or fill out the form Here