CXM

CXM is a modular and scalable application used by organizations of any size to automatically record interactions with your customers. The entire customer contact experience beginning with the initial contact with the IVR though a successful resolution of the callers need is captured, categorized and analyzed to help you improve contact center performance and add needed value to your organization. 
 
Whether your recording needs revolved around resolving customer disputes, ensuring regulatory compliance or are part of an ongoing quality monitoring program designed to improve customer satisfaction, the cost effective and comprehensive CXM recording and Quality Monitoring Solution is designed to meet your unique needs.
 
CXM is
Web Based
No client software required for the recording or playing back of recordings.
 
Intuitive
CXM feature one click technology allowing users to quickly access, listen to and grade recordings.
 
Robust
A reliable solution that features the ability to record and administer multiple locations from a single site.
 
Cost Effective
Priced for SMB, CXM allows user to get the feature they want without breaking the bank.
 
CXM offer a wide range of features including:
  • Recording
  • Performance Evaluation
  • Agent Coaching and Training
  • Screen Capture
  • Desktop Analytics
  • Speech Analytics
  • PCI Compliance
  • Customer Satisfaction Surveys