Extended Care Plan
The Extended Care Plan (ECP) provides Hiscall customers with the peace of mind that comes with a managed-cost approach to supporting and maintaining every element of their communications system.
Among the benefits of an Extended Care Plan, customers realize direct savings by avoiding parts, labor, help-desk and service trip charges, and they also enjoy priority dispatch status when issues arise. Hiscall's ECP policies formalize the company's commitment to delivering excellence in customer service and setting the highest standards for satisfaction.
To that end the standard Hiscall Extended Care Plan includes:
- No charge for the first 30 minutes of remote changes
- Remote Access trouble reporting for (available with premium Avaya phone systems)
- Unlimited, free Help desk support
- Free trip charge for maintenance problems
- Free parts and labor for items covered under Warranty and Maintenance
- Priority dispatch when problems arise
- Qualified, trained, certified, & knowledgeable personnel
- Local access to over $2 million of repair parts inventory
- Access to Certified Technicians, Project Managers, Software Specialists, On-site Trainers,
Account Consultants, Cabling and Data & Technical Service Organization (TSO)
- 24/7/365 support
- Non-Binding Term Agreement - 60 Day Out Clause
- In house staff carrier services consultant at no charge for carrier services purchased through Hiscall
To learn more about Hiscall’s standard Extended Care Plan or to discuss tailoring an Extended Care Plan to your particular needs contact our professional services team.
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