Learn the terms
PRI – Primary Rate Interface
A 1.544 megabit Dynamic circuit with 23 voice or data paths designed to provide businesses with fully digital circuitry, Direct Inward Dialing, and High Speed Data.
ACD – Automatic Call Distribution
A system that automatically distributes incoming telephone calls to a specific telephone set or group of telephone sets based on characteristics of the call. Provides company with detailed information on agent activity, time of day, day of week calling patterns
IVR – Integrated Voice Response
IVR is a process of automatically interacting with a caller through providing audio prompts to request information and store responses from the caller. IVR’s are used by call centers , banks, service organizations, as a means to help process more calls with minimal times and personnel.
Fiber Optics
A technology in which light is used to transport information from one point to another. More specifically, fiber optics are thin filaments of glass through which light beams are transmitted over long distances carrying large bandwidth amounts of data.
VoIP – Voice over Internet Protocol
VoIP is used to transmit voice conversations over a data network using Internet Protocol. VoIP is ideal for companies with home and remote offices.
SIP – Session Initiation Protocol
SIP is a signaling protocol, widely used for controlling multimedia communication sessions such as voice and video calls over Internet Protocol (IP). The SIP protocol is a TCP/IP-based application layer protocol. Other feasible application examples include video conferencing, instant messaging and presence information.
LAN – Local Area Network
A Local Area Network is a wired or wireless infrastructure used to connect personal computers, work stations, printers, servers, etc. at a single business environment.
POTS – Plain Old Telephone Service
This old term relates to a basic telephone line such as the one in your house or a fax machine. It is a standard 56K line that offers minimal features.
MPLS – Multi-Protocol Label Switching
A family of standards in which Internet Protocol networks can make forwarding decisions based on a pre-allocted label to set up paths. It is designed for companies with Multi-locations who want to transport both voice and data in the most efficient manner.
CATEGORY 5e CABLING
A performance standard for inside wire and cable systems. CAT5e cables supports signaling rates of up to 100MHZ over distances of up to 100 meters.
