For a fixed, affordable monthly payment, Managed Services includes:
• Dispatch services
• Carrier services support
Hiscall owns and maintains the equipment at the customer site with no surprise costs or upfront installation. Let our team ensure your communication system will fit your current and future needs.
Our typical response time is 15 minutes, night or day.
• Priority dispatch on repair and move add change (MAC) work
• Preventive maintenance visits – Keeps the system in top shape and helps prevent disruptive out-of-service calls.
• Migrations, Additions and Expansions easy to manage
• Remote trouble resolution – Quick response, less down time over dispatch. Between 80% and 90% cleared remote.
The parts you need, in stock…today!
We keep over 2 million dollars of inventory on hand for same day quick response. Managed Services/Hiscall Support customers have priority access to parts. Parts and labor are free for items covered under Managed Services.
Our Technical staff is the backbone of our service!
• Qualified, trained, certified, & knowledgeable personnel – Over 50% of staff are certified technicians and engineers.
• Hiscall keeps all manufactures certifications current at all times.
• Full-Service Business Partner – Certified Technicians, Project Managers, Software Specialists, On-site Trainers, Account Consultants, Cabling, Data & TSO