Repair Services

Many of the communications technologies Hiscall sells, implements and supports are mission-critical to organizations. For instance, hospitals and nursing homes may be forced to evacuate their patients if their communications networks are rendered inoperable for any length of time.

Hiscall's service and repair infrastructure is equipped to support customers in every state and is qualified to support every Hiscall technology. Some key components of Hiscall's repair infrastructure are:

• A nationwide staff of over 50 technicians, qualified and certified in every Hiscall product
• A fully equipped service vehicle provided to each technician
• A nationwide network of professional service partners to supplement the Hiscall staff
• A service hot-line equipped and staffed to diagnose and manage standard service issues and identify issues requiring rapid emergency response
• Rapid after-hours emergency response
• Remote Support. Technicians perform remote dial-in diagnostic to resolve minor service issues within minutes. Each member of Hiscall's technical staff has remote access, from the office, home, or the road.
• Hiscall SMART Alarm: System that monitors and manages alarms within an organization's communications system, diagnosing issues and alerting the Hiscall customer and appropriate Hiscall technical resources
• HERO program - a full array of repair and support resources, including:
  • A specially equipped fleet of vehicles ready for dispatch/deployment 24/7/365 provide Hiscall customers with a temporary increase in bandwidth or service for special events or service interruptions due to natural disasters, service provider outages or other circumstances.
  • An on-site parts warehouse stocking over $2 million in parts inventory, providing Hiscall and its customers with immediate and next-day access to critical equipment
  • A company-owned aircraft for use when critical service interruptions occur and require immediate parts availability and/or on-site technical response

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