| Features & Benefits |
 |
 |
 |
| Powerful Features for Enterprise-Wide Productivity |
| The 3Com® IP Telephony Module delivers the communications flexibility and |
| ease of use that enterprises of all sizes need to increase productivity, strengthen |
| customer interactions, and lower costs. Part of the 3Com Convergence |
| Applications Suite, it supports both the 3Com VCX™ and NBX® platforms. |
| |
| The module facilitates business collaboration with powerful, built-in call- |
| processing features that include voice mail, automated attendant, hunt/call |
| groups, call detail reporting, computer telephony integration (CTI), PC-based |
| visual voicemail/e-mail clients, and optional unified messaging capabilities. User |
| feature programming and web-based administration simplify day-to-day |
| operation. |
 |
| To meet the needs of a mobile workforce, the module offers even casual remote |
| workers all the services they would get at central offices without awkward call- |
| forward functions or multiple voicemail boxes. |
| |
| The IP Telephony Module cost-effectively works with business applications such |
| as customer relationship management and call centers, enabling integration with |
| advanced call center management, routing, monitoring, & recording components |
| for more effective service activities. |
.jpg) |
| • Provides easy access to a rich set of productivity-enhancing telephony features |
| • Reduces costs with built-in functions and simplified administration |
| • Allows deployment of a four- or five-digit dialing plan for the entire enterprise |
| • Integrates easily with other business telephony applications |
| • Lets mobile workers and remotely located call center agents make use of the |
| full range of features |
| • Provides platform options that accommodate installations ranging from |
| individual small offices to multinational networked sites |
| • Minimizes interruptions in business activities with its high availability and secure |
| operation design; VCX versions can work with call controllers in a backup |
| hierarchy; NBX versions feature a real-time operating system, so reliable that |
| it is used in heart pacemakers. |
