ShoreTel
ShoreTel® ShoreGear® IP Voice Switches deliver Unified Communications to organizations of every size – from large enterprises to small and medium businesses. Highly reliable and intelligent, these ShoreGear devices unify communications across multiple enterprise locations, supporting both IP phones and analog devices.
Eliminate communication boundaries
ShoreTel delivers breakthrough Unified Communications solutions with a single system spanning multiple locations, which dramatically simplifies employee communication and boosts customer satisfaction. Significant productivity gains can be realized, as employees spend less time interacting with the voice system and more time communicating with each other. ShoreTel’s Pure IP telephony solutions enable effortless communication with four-digit dialing across the enterprise, and seamless transfer, conference, pick up, park and intercom between sites. Designed for growing businesses, ShoreGear allows employee extensions to be easily moved, added or changed.
ShoreTel Pure IP communications also reduce productivity-draining “phone tag” with the Office Anywhere feature that lets users assign their extensions to any internal or external telephone. Productivity rises and customer satisfaction increases as calling parties connect with the right people, faster.
Business-critical reliability
Voice communications are the foundation of any business, demanding the utmost in system availability. ShoreGear IP voice switches exceed today’s most stringent enterprise IT requirements, delivering 99.999% reliability. For maximum availability, the processors that power ShoreGear IP voice switches do not require or use mechanical disk drives, eliminating the single most common point of system failure.
ShoreGear IP voice switches use an embedded, real-time operating system and unique call control architecture, enabling them to communicate with each other and distribute call processing in the network. Unlike other providers’ solutions, servers can be disconnected from the ShoreTel IP telephony system and the switches will continue to place and receive calls.
If a ShoreGear IP voice switch supporting IP phones fails or is isolated by a network fault, the phones will automatically failover to another voice switch at the site providing complete redundancy. Second-, third- and fourth- level redundancy can be configured by simply adding additional voice switches. This “N + 1” form of redundancy is simple, cost effective and incredibly reliable.
Smooth migration and seamless scalability
With eleven stackable, space-efficient designs, ShoreTel offers a wide range of solutions for organizations of any size. Growing companies simply need to add ShoreGear IP voice switches; the system scales geometrically and seamlessly. Enterprises can also migrate to IP telephony over time using the ShoreGear T1 and ShoreGear E1 options to provide tandem trunking and coordinated dialing with existing PBXs.
Lower total cost of ownership
ShoreTel’s exceptional ease of installation, ease of use and centralized management significantly lower ongoing maintenance and operating expenditures. New ports and users can be added by simply connecting switches to the network. ShoreWare® Director management software automatically discovers new switches and adds them to the ShoreTel IP telephony system.
Exceptional voice quality
In independent rankings*, ShoreTel consistently earns top marks for superior IP telephony call quality. ShoreTel’s technology leadership in dynamic echo cancellation, jitter buffering and lost packet handling result in low latency and toll-quality voice communications.
BENEFITS
- Highly scalable switch solutions to meet the needs of enterprises, and small and medium businesses
- 99.999% system availability exceeds stringent enterprise standards
- Ability to span multiple locations with one enterprise IP telephony system
- Delivers Pure IP voice communications of exceptional quality
- Dramatically lower installation and ownership costs
Choices to meet every need
Providing a full range of solutions that are ideal for headquarters, regional and branch offices and small and medium businesses, ShoreTel offers:
- ShoreGear 120
- ShoreGear 90 & 90BRI
- ShoreGear 60
- ShoreGear 50
- ShoreGear 40
These switches support up to 120, 90, 60, 50 and 40 IP telephones or combinations of analog devices, respectively. A power-fail transfer port on all switches ensures dial tone during power outages.
Digital trunk options
The ShoreGear 220T1, ShoreGear 220T1A and ShoreGear 220E1 support digital trunks combined with up to 220 IP telephones, within a 1U half-width chassis. All the switches provide an audio input port for music-on-hold, plus an audio output port for overhead paging and night bell services.
ShoreGear T1, ShoreGear 220T1 and ShoreGear 220T1A provide a T1 interface for high-density trunking to a Central Office (CO). ShoreGear T1 options support loop start, wink start or Primary
Rate Interface (PRI) signaling.
ShoreGear T1 options can also function as a Voice over IP (VoIP) gateway to PBX installations – bridging the ShoreTel IP telephony system to pre-existing legacy systems and easing migration to IP telephony.
ShoreGear E1 and ShoreGear 220E1 provide an E1 interface using Euro-ISDN PRI signaling for international applications. All the ShoreGear IP voice switches include two LAN ports for
redundant network connections.
Key features and capabilities
Embedded call control
ShoreGear IP voice switches use VxWorks, the leading embedded, real-time operating system from Wind River® Systems, making it immune from the attacks and viruses associated with other solutions. Embedded call control gives you the assurance that your organization’s communications are being delivered by the most reliable, robust platform on the market.
Distributed call control
Call control on the ShoreTel IP telephony system eliminates any single point of failure. In the unlikely event a ShoreGear IP voice switch fails or becomes isolated by a network fault, the other switches on the network continue to operate without being affected.
IP telephone failover
Site reliability can be increased by adding a single additional ShoreGear IP voice switch. If a ShoreGear IP voice switch supporting IP phones fails or is isolated by a network fault, the phones will automatically failover to the additional voice switch at the site. This “N + 1” form of redundancy is simple, cost effective and incredibly reliable.
Gateway failover
If a ShoreGear IP voice switch connected to the Public Switched Telephone Network (PSTN) fails or is isolated by a network fault, the system will automatically route calls through an alternative switch.
PSTN failover
If the Wide Area Network (WAN) is down, or if admission control for voice traffic on WAN is reached, extension-to-extension calls between sites can automatically route over the PSTN, ensuring seamless communication.
Ethernet port failover
ShoreGear IP voice switches feature redundant network uplinks. If the upstream network device fails, ShoreGear IP voice switches will automatically failover to the redundant link, providing continuous operation.
Power failover
The ShoreGear-220T1A, 120, 90, 60, 50 and 40 all feature power fail transfer. If a complete power outage exceeds the duration of the reserve power, one analog trunk on the ShoreGear IP voice switch will automatically connect to one analog telephone, providing emergency dial tone.
About ShoreTel
ShoreTel is a leading provider of enterprise Pure IP telephony solutions. ShoreTel voice systems provide customers with a number of key benefits, including ease of use, manageability and lower total cost of ownership than alternative solutions. ShoreTel’s distributed software architecture and switched-based hardware platform extend enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. Founded in 1996, ShoreTel has achieved broad industry recognition for its technology and high customer satisfaction.
