by Hiscall | Jan 11, 2021 | Blog
On a recent Hiscall Technology Podcast, Hiscall President/CEO Gary Luffman stated, “Redundancy is critical.” Not having redundancy of your communication resources is very risky. If an outage occurs, can your business afford to have all of your communication channels...
by Hiscall | Nov 20, 2019 | Blog
In just two weeks, the holiday shopping season will be in full swing. No other season impacts so many contact centers across so many markets quite like it. To accommodate the volume of sales, returns, and customer service requests, most businesses will hire seasonal...
