by Hiscall | Nov 20, 2019 | Blog
In just two weeks, the holiday shopping season will be in full swing. No other season impacts so many contact centers across so many markets quite like it. To accommodate the volume of sales, returns, and customer service requests, most businesses will hire seasonal...
by Hiscall | Oct 25, 2019 | Blog
Hiscall partners with NICE inContact to solve their customer experience goals. These businesses often face high-volume or high-complexity engagement models that involve the configuration and routing of contacts to agents. What is a “contact”, really? The traditional...
by Hiscall | Oct 23, 2019 | Blog
An omnichannel experience – consumers expect it and businesses admit they aren’t great at delivering it, so why aren’t they investing in improving it? True omnichannel experience allows customers to move seamlessly across an organization’s service channels. For...
