Telephone Etiquette


For many organizations, the simple act of answering the telephone is the most important public-facing interaction they will have on any given day.


Fairly or unfairly, the experience partners, clients and prospective clients have when they call an organization may either shape their first impression or reinforce their existing impression of an organization, for good or bad.



Hiscall consultants train personnel in the principles of professional telephone etiquette, including successfully placing callers on hold and transferring calls efficiently. Regardless of the problems an organization is experiencing - dropped calls, unreturned messages or mishandling difficult incoming calls - Hiscall tailors its training to each organization's particular needs.