TriVium CallAnalyst

CallAnalyst Features
·         Extensive textual and graphical reporting on various telecom activities
·         Automate reports to be printed or emailed
·         Sends out alerts & notifications (emails / screen pop) based on various call patterns
·         Extensive fraud alert mechanism
·         9-1-1 Call Notification; Support for E9-1-1
·         Time Billing and Client Billing capabilities
·         Analysis of trunk traffic
·         Tool to analyze the results of various advertising campaigns
·         Break down the phone bill across different locations, departments, clients or groups
·         Web based reporting capabilities
 
CallAnalyst Benefits
·         Manage your telecom costs
·         Cut cost by optimizing your trunks and extensions
·         Cut cost by optimizing your staff by knowing the call volume
·         Improve your customer service by making sure you have enough trunks to take the calls
·         Track Employee Productivity by viewing their detailed call information
·         Track Advertising Spend Effectiveness to protect your investment
·         Track Market demand for various product lines
·         Enhance the security by preventing fraudulent activities and supporting E9-1-1
·         Automate your billing back
·         Reduces your overheads and Total Cost of Ownership if you have multiple locations with installation of one server at the main location
 
Product Support
·         Supports most of the phone systems in the market
·         Supports multiple locations/PBX’s with one server
·         Supports heterogeneous environment of phone system