TriVium CallAnalystSonic

Call Reporting and Call Recording Unified
CallAnalystSonic offers best of both call reporting and call recording. The solution offers all the advanced Business Productivity applications offered by CallAnalyst product and records calls on PRI trunks. This unified application helps you with just one application and server cutting your maintenance, training needs and hence the total cost of ownership.
 
CallAnalystSonic Features
·         Intuitive and easy to use application
·         Extensive Search criteria for recordings
·         Full / Selective recording of calls
·         Click to play recordings from pdf reports
·         Email recordings as .wav or as a link
·         Trunk Traffic Analysis
·         Automate reports to be printed or emailed
·         Sends out alerts & notifications (emails / screen pop) based on various call patterns
·         Extensive fraud alert mechanism
·         9-1-1 Call Notification; Support for E9-1-1
·         Tool to analyze the results of various advertising campaigns
·         Break down the phone bill across different locations, departments, clients or groups
 
CallAnalystSonic Benefits
·         One application and server for call reporting and call recording-reduces the overhead and the total cost of ownership
·         Business Productivity tool to help organizations to cut cost, increase productivity, improve customer service and quality, comply with regulations and enhance security.
·         Supports all phone systems thereby providing you investment protection
 
Product Support
·         Supports PRI trunk side recording
·         Supports all phone systems
·         Supports heterogeneous environment of switches