TriVium SonicView

Call Recording Solutions
Call recording is a valuable tool to help businesses improve customer service, increase agent productivity and meet legal, training & security requirements.
SonicView is a real-time, flexible call recording tool, allowing agents the ability to annotate and tag calls for review if needed. Supervisors can easily search and review specific agent recordings. SonicView provides flexible mixed-mode (automatic and on-demand) recording options based on department or agent needs.
 
SonicView Features
·         Intuitive and easy to use application
·         Effective search and replay criteria
·         Interface to manage and organize recordings
·         Supervisor and Agent Access
·         Call Annotation
·         Bookmark and slice recordings
·         Built-in speed and volume control
·         Tamper proof recording and storage
·         Email recordings
·         Agent Evaluation and Scoring module
 
SonicView Benefits
·         Cost effective solution to record Digital, Analog and IP stations and Analog trunks
·         Easy to install and use
·         Helps businesses with Quality monitoring & training, compliance and security needs
·         Provides proof of call with the call details
·         Provides investment protection by having the option of starting small and growing on a need basis
 
Product Support
·         Supports most of the digital phones
·         Supports Analog CO trunks
·         Supports IP phones via universal adapters