Call & Screen Recording
Put quality and compliance front and center with simple, powerful call and screen recording capabilities.
You can easily access and find the relevant calls vital to you. Reliably record your calls and agent screens, and store them for as long as you want, either on-premise or in the secure cloud.
You have flexibility with recording, whether you are looking for 100% complete recording for compliance, selective recording only for quality monitoring purposes, or you have an on-demand requirement for applications, such as a threat or legal need.
- Maintain compliance and customer trust – Easily maintain contact center regulatory requirements to keep your customers safe and minimize risk.
- Ensure total recording security – Rest assured that you have complete protection from recording to storage and transport.
- Make recording management simple – Find your interactions in a flash and decrease setup time.
- Adapt according to your recording needs – Record and store what you need the way you need it across all channels.
- Future-proof your recording – Meet quality, collaboration, and analytics needs now and into the future.
Contact Hiscall, Inc. today to learn more about this feature and its benefits for your business. Give us a call at (866) 740-7771.