Industries

A client calling about a claim shouldn't get a busy signal, a maze of transfers, or three different numbers depending on which office picks up.

Hiscall designs, installs and supports phone systems, unified communications, video conferencing, CCTV, access control and cabling for insurance agencies and offices nationwide. One certified team installs it, and the same team answers when you call.

Request a free site survey Call (866) 740-7771

What "local support" actually means

Who answers the phone: A Hiscall employee
Where they sit: Dickson or Knoxville
On-site install: Hiscall-managed
Moves, adds & changes: Unlimited
After-hours coverage: 24/7 on contract

1995Year founded

2service centers

18Industries served

25+Technology partners

24/7Certified staff on call

Experience30 years, since 1995

CertificationBICSI, CCTV Lic. #1405

SystemsClient calls to carrier management

Support24/7/365, Midsouth based

A client's experience with an insurance agency is built almost entirely out of touchpoints, a call about a claim, a follow-up email, a video review of a policy, that have to work every time, not just most of the time. Most vendors sell you a phone system and leave the rest, the connectivity behind it, the security at the office, the follow-through when someone doesn't answer, to someone else. Hiscall designs the whole path, from the handset to the carrier circuit, and supports all of it with the same certified technicians who installed it.

How it fits together

Every client touchpoint, and what has to work behind it

When it is designed as one path, a client's call, claim or question gets a fast, competent answer every time. When it is not, a missed call or a dropped connection is how you lose the renewal.

The inquiry

A client calls with a question or a claim. Auto-attendant and interactive voice response route it to the right person the first time, no runaround.

The follow-up

Voicemail-to-email and unified communications make sure nothing sits unanswered, whether the agent is in the office, remote, or between meetings.

The conversation

Video conferencing and audio visual solutions let an agent walk a client through a policy or a claim face to face, without requiring an office visit.

The connection

Carrier service management and reliable data networking keep the office online, so none of the above depends on a single connection staying up.

Why one team

What actually changes when one team owns the whole system

An agency that buys phones, cameras and connectivity from three vendors owns the gaps between them too. Here is what that costs in practice.

Where it counts	Hiscall	Separate vendors per system
Installation	One team, one schedule	Coordinated by you, across contractors
Support calls	A Hiscall employee who knows your office	Whichever vendor you guess is responsible
System integration	Designed together from the start	Bolted together after the fact, if at all
Client calls & follow-through	One point of accountability	Finger-pointing between vendors
Everything else	Cabling, cameras, AV, IT, all included	Another vendor, another contract

Built for insurance agencies, not adapted to them

Four capabilities that general low voltage contractors typically do not carry.

Unified communications & auto-attendant. Routes every call to the right agent without a runaround, with voicemail-to-email so nothing sits unanswered.
Video conferencing & AV solutions. Lets an agent walk a client through a policy or a claim remotely, without requiring an office visit.
Carrier service management. Hiscall manages the carrier relationship and circuits directly, so a connectivity issue doesn't become one more thing for your office to chase down.
Point-to-point wireless. Extends reliable connectivity between offices or to locations where traditional cabling isn't practical.

What we install

Every system across the agency, from one team

Most agencies buy each system from a different vendor, then spend years getting them to talk to each other. We put them on one design and one support relationship.

Phone systems & unified communications

VoIP and cloud-based phone systems with interactive voice response, auto-attendant and voicemail-to-email, so a client call always reaches someone.

Telecommunications

Carrier service management & priority support

Hiscall manages carrier circuits and relationships directly, backed by 24/7 priority customer service when something needs attention.

Telecommunications

Cabling and infrastructure

Copper and fiber optic low voltage infrastructure installed by BICSI-certified technicians, sized for a single office or a multi-location agency.

Network Cabling

Cameras, access control & door intercom

CCTV security cameras, access control and door intercom systems protecting client-facing offices, under Tennessee CCTV license #1405.

Security Solutions

Data networking & point-to-point wireless

Network infrastructure and point-to-point wireless links sized to a single office or a multi-location agency, backed by the same team that wired it.

IT Services & Data Networking

Digital signage, AV & video conferencing

Digital signage for lobbies and video conferencing for client meetings and policy reviews, without requiring an in-person visit.

Audio Visual

Agencies we work with every week

From a single-office independent agency to a multi-location regional office, with the same certified technicians on every job.

Independent insurance agencies. Phones, unified communications and cabling scoped to a single office rather than sold as an enterprise package.
Regional & multi-location agencies. Consistent systems and support across every location, with one point of contact instead of a different vendor per office.
Claims offices. Video conferencing, secure access control and reliable connectivity built around a claims team's day-to-day work.
Corporate & regional carrier offices. Full office systems, from phones to security to carrier circuit management, for a larger location.

How we work

Five steps, and you know who to call at each one

Step 01

Survey

We come to you at no charge, look at what is already in place, and tell you honestly what should be replaced and what has life left in it.

Step 02

Design

You get a documented scope and clear pricing. For a multi-location agency, we design one standard that repeats cleanly across every office.

Step 03

Install

Installation is coordinated around business hours and client meetings, not around us.

Step 04

Train

On-site sessions for agents, claims staff and office administrators, repeated as often as your team needs it.

Step 05

Support

You call us directly, not a queue, with 24/7/365 emergency response and unlimited moves, adds and changes.

Local technicians, coverage across the Midsouth and beyond

Two Tennessee offices put a certified Hiscall employee close by. Cloud-managed systems let us monitor, configure and resolve a great deal remotely, so a multi-location footprint costs you far less time than it used to.

Dickson. Corporate headquarters and 25,000 square foot distribution facility, serving Middle Tennessee and the Nashville region. Reach the Dickson office directly at (615) 740-7771.
Knoxville. Branch office at 4620 Old Broadway, serving East Tennessee since 2001, with the same certified technicians and the same emergency response. Reach the Knoxville office directly at (865) 862-4650.
You reach a person. You work directly with a trained, certified, Hiscall-badged employee. Your needs are not outsourced to a call center overseas.
Beyond our two offices. We also have employees based in West Tennessee and Kentucky, and we support customers throughout the Midsouth region and several nationwide.

Every client touchpoint, from the first call to the follow-up, designed as one system and installed by the same certified technicians who support it.

Hiscall, Inc.

Other industries

The same team, built for eighteen industries

A seamless client experience is not the only reason a system has to work as one path. Every industry below gets the same design and support approach.

Insurance You are here Healthcare Banking Government Law Enforcement Utilities Veterinary & Pet Care Automotive Dealerships Education Food Service Funeral Homes Hospitality Houses of Worship Manufacturing Multi-Family Housing Assisted Living Retail Ambulatory Surgery Centers All 18 Industries →

Questions we hear

Frequently asked questions

Can your systems make sure no client call goes unanswered?

Yes. Auto-attendant and interactive voice response route calls to the right person, and voicemail-to-email makes sure a missed call still reaches someone quickly, whether an agent is in the office or on the road.

Do you support video conferencing for claims and policy reviews?

Yes. Video conferencing and audio visual solutions let an agent walk a client through a policy or claim remotely, which cuts down on the need for an in-person office visit for routine conversations.

Do you manage our carrier and circuit relationships directly?

Yes. Carrier service management means Hiscall handles the carrier relationship and circuit issues directly, so a connectivity problem is our responsibility to chase down, not yours.

Do you handle multi-location or multi-office agencies?

Regularly. We design one standard system that repeats cleanly across every office, so a new location gets the same phones, cameras and connectivity as the rest of your agency, installed and supported by the same team.

Is the site survey really free?

Yes. We walk the office, document what is in place, and give you a scope and a price. There is no charge and no obligation to proceed.

Who answers if something goes down after hours?

A Hiscall employee. We are staffed 24 hours a day, seven days a week, 365 days a year for emergency response, and 24/7 priority customer service is part of the carrier service management we provide. Support is not outsourced.

Tell us what your agency needs.

We will walk the office, look at what is already there, and give you a straight answer about what to replace and what to keep. No charge for the survey.