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When a patient presses the call button, the phones, paging and nurse call have to work as one system. Not three vendors you have to chase.
Hiscall designs, installs and supports nurse call, clinical phone integration, paging, cabling and security for hospitals, surgery centers and clinics nationwide. One certified team installs it, and the same team answers when you call.
What "local support" actually means
- Who answers the phone
- A Hiscall employee
- Where they sit
- Dickson or Knoxville
- On-site install
- Hiscall-managed
- Moves, adds & changes
- Unlimited
- After-hours coverage
- 24/7 on contract
1995Year founded
2service centers
18Industries served
25+Technology partners
24/7Certified staff on call
Experience30 years, since 1995
CertificationBICSI, CCTV Lic. #1405
SystemsNurse call to cabling
Support24/7/365, Midsouth based
A call for help crosses four systems before anyone reaches the room. Most vendors sell you one of them and leave the handoffs to somebody else. Hiscall designs the whole path, from the pillow speaker to the cable in the ceiling to the alert on a staff phone, and supports all of it with the same certified technicians who installed it.
How it fits together
One call for help, four systems deep
When it is designed as one path, nobody has to think about it. When it is not, the gaps show up at the worst possible moment.
01
The request
A patient presses a call button at the bedside. Code blue stations escalate immediately and by a different rule.
02
The station
Nurse call registers the room, the priority, and how long the request has been waiting for someone.
03
The page
IP-based overhead paging reaches the room, the floor, the wing or the building, depending on what the situation calls for.
04
The handset
HL7 integration puts the alert on the right staff phone with patient context already attached, instead of re-keyed by hand.
Why one team
What actually changes when one team owns the whole system
A hospital that buys nurse call, paging and phones from three vendors owns the gaps between them too. Here is what that costs in practice.
| Where it counts | Hiscall | Separate vendors per system |
|---|---|---|
| Installation | One team, one schedule | Coordinated by you, across contractors |
| Support calls | A Hiscall employee who knows your building | Whichever vendor you guess is responsible |
| System integration | Designed together from the start | Bolted together after the fact, if at all |
| Regulatory inspection | One point of accountability | Finger-pointing between vendors |
| Everything else | Cabling, cameras, AV, IT, all included | Another vendor, another contract |
Built for healthcare, not adapted to it
Four capabilities that general low voltage contractors typically do not carry.
- HL7 phone system integration. Connects the phone system to the clinical record so alerts, room assignments and patient information move together rather than being entered twice.
- Nurse call and code blue. Full nurse call for hospitals, surgery centers, physician offices and nursing homes. Often required by state and local regulation, and inspected accordingly.
- Surgery status family texting. Families get automatic updates as a procedure progresses, which means fewer calls to the front desk and less staff time spent relaying information.
- Environmental monitoring and alerting. Cloud monitoring for temperature, humidity and water protects refrigerated medication and specimen storage, with alerts before a loss becomes a report.
What we install
Every system in the building, from one team
Most facilities buy each system from a different vendor, then spend years getting them to talk to each other. We put them on one design and one support relationship.
Clinical phone systems
Cloud and premise-based VoIP, Hiscall Voice Connect SIP trunks, and dial tone for facilities that need the lines to stay up no matter what.
TelecommunicationsOverhead paging and intercom
IP-based paging across zones, wings and buildings, plus door intercom at controlled entrances and synchronized clock systems throughout.
Overhead pagingNurse call systems
Bedside stations, code blue, pull cords and staff notification, designed around how your units actually run and inspected to regulation.
Nurse call →Cabling and infrastructure
Copper and fiber optic infrastructure installed by BICSI-certified technicians, with full architectural design service for new construction.
Network CablingCameras and access control
CCTV and video surveillance, access control at every controlled door, and staff ID badge printing, under Tennessee CCTV license #1405.
Security SolutionsAudio Visual
Operating room audio video, conference and training rooms, video conferencing, digital signage and sound masking for patient privacy.
Audio VisualFacilities we work in every week
From a two-room physician practice to a multi-building campus, with the same certified technicians on every job.
- Hospitals. Full nurse call, HL7 integration, paging across wings, and the cabling infrastructure underneath all of it.
- Ambulatory surgery centers. Our ASC team works with owners and architects from the earliest design phases, including pro forma budgeting and complete architectural plan layouts for every low voltage system.
- Physician, dental and optometry offices. Phones, cabling, cameras and access control scoped to the size of the practice rather than sold as an enterprise package.
- Nursing homes and long-term care. Nurse call, paging, resident safety systems and the monitoring that protects medication storage around the clock.
How we work
Five steps, and you know who to call at each one
Step 01
Survey
We come to you at no charge, look at what is already in place, and tell you honestly what should be replaced and what has life left in it.
Step 02
Design
You get a documented scope and clear pricing. For new construction we produce full architectural layouts for every low voltage system.
Step 03
Install
Installation is coordinated around patient care rather than around us.
Step 04
Train
On-site sessions for clinical and administrative staff, repeated as often as your team needs it.
Step 05
Support
You call us directly, not a queue, with 24/7/365 emergency response and unlimited moves, adds and changes.
Local technicians, coverage across the Midsouth and beyond
Two Tennessee offices put a certified Hiscall employee close by. Cloud-managed systems let us monitor, configure and resolve a great deal remotely, so distance costs you far less time than it used to.
- Dickson. Corporate headquarters and 25,000 square foot distribution facility, serving Middle Tennessee and the Nashville region. Reach the Dickson office directly at (615) 740-7771.
- Knoxville. Branch office at 4620 Old Broadway, serving East Tennessee since 2001, with the same certified technicians and the same emergency response. Reach the Knoxville office directly at (865) 862-4650.
- You reach a person. You work directly with a trained, certified, Hiscall-badged employee. Your needs are not outsourced to a call center overseas.
- Beyond our two offices. We also have employees based in West Tennessee and Kentucky, and we support customers throughout the Midsouth region and several nationwide.
Nurse call, paging and phones designed together for how a hospital actually runs, installed by BICSI-certified technicians and supported by the same team that designed it.Hiscall, Inc.
Other industries
The same team, built for eighteen industries
Nurse call is not the only system that has to work as one path. Every industry below gets the same design and support approach.
Questions we hear
Frequently asked questions
Can you replace our nurse call and phone system at the same time?
Yes, and it is usually the better way to do it. Nurse call, paging and the phone system share cabling and depend on each other during an alert. Scoping them together avoids paying twice to open the same ceilings and avoids the integration gaps that appear when three vendors each finish their own piece.
Do you work with architects on new construction?
Regularly. Our ambulatory surgery center team works with owners and architects from the earliest design phases, including pro forma budgeting and full architectural plan layouts covering every low voltage system, and stays on the project through completion.
Is the site survey really free?
Yes. We walk the building, document what is in place, and give you a scope and a price. There is no charge and no obligation to proceed.
Who answers when something goes wrong at 2 a.m.?
A Hiscall employee. We are staffed 24 hours a day, seven days a week, 365 days a year for emergency response. Support is not outsourced, and the technicians who answer are the ones who know your installation.
Do you serve facilities outside Middle Tennessee?
Yes. Hiscall supports customers throughout the Midsouth region and several customers nationwide, with offices in Dickson since 1995 and Knoxville since 2001, and employees based in West Tennessee and Kentucky. Cloud-managed systems also let us handle a large share of monitoring, configuration and troubleshooting remotely, which extends how far we can support a facility well.
Can you phase the work across a budget cycle?
Yes. We can scope the project in phases that fit your capital cycle and document each phase clearly, which makes approval straightforward for a board or finance office.
Tell us what your facility needs.
We will walk the building, look at what is already there, and give you a straight answer about what to replace and what to keep. No charge for the survey.
Related
Take the details with you
Healthcare Facilities Flyer
One page covering hospitals, physician offices, dental, optometry and nursing homes, with the full capability list.
Request the flyerAmbulatory Surgery Centers
Nurse call code blue, ID badging, synchronized clocks, environmental monitoring and architectural design service for ASCs.
Read the Ambulatory Surgery Centers pageAssisted Living and Nursing Homes
Resident safety, community room audio visual, lobby displays and remote monitoring for long-term care facilities.
Read the Assisted Living page