Industries

When a storm knocks out one building, residents still expect someone to answer the phone and know what's going on. Not three vendors arguing about whose system is down.

Hiscall designs, installs and supports phone systems, access control, cameras, cabling and disaster recovery for local government entities nationwide. One certified team installs it, and the same team answers when you call.

Request a free site survey Call (866) 740-7771

What "local support" actually means

Who answers the phone: A Hiscall employee
Where they sit: Dickson or Knoxville
On-site install: Hiscall-managed
Moves, adds & changes: Unlimited
After-hours coverage: 24/7 on contract

1995Year founded

2service centers

18Industries served

25+Technology partners

24/7Certified staff on call

Experience30 years, since 1995

CertificationBICSI, CCTV Lic. #1405

SystemsDisaster recovery to cabling

Support24/7/365, Midsouth based

A well-run department depends on a resident being able to reach the right person, a public building staying secure, and the phones and records still working if a site goes down. Most vendors sell you one piece of that and leave the rest to someone else. Hiscall designs the whole path, from the handset to the badge reader to the failover, and supports all of it with the same certified technicians who installed it.

How it fits together

One call to a department, and what has to keep working behind it

When it is designed as one path, a routine day and a bad one both hold up. When it is not, an outage is the moment you find out how many vendors you actually depend on.

The call

A resident calls with a question, a permit issue, an outage to report. Cloud and VoIP phone systems route it to the right department, every time.

The building

Access control and CCTV secure entry points and controlled areas, with ID badge printing for staff and visitors alike.

The failover

If a storm or an outage takes a site offline, disaster recovery for voice and data keeps calls and records moving, so continuity doesn't depend on one building staying up.

The message

Digital signage and multimedia keep citizens informed, at the counter on a routine day and across the department during an emergency.

Why one team

What actually changes when one team owns the whole system

A department that buys phones, cameras and disaster recovery from three vendors owns the gaps between them too. Here is what that costs in practice.

Where it counts	Hiscall	Separate vendors per system
Installation	One team, one schedule	Coordinated by you, across contractors
Support calls	A Hiscall employee who knows your building	Whichever vendor you guess is responsible
System integration	Designed together from the start	Bolted together after the fact, if at all
Outage or emergency response	One point of accountability	Finger-pointing between vendors
Everything else	Cabling, cameras, AV, IT, all included	Another vendor, another contract

Built for government, not adapted to it

Four capabilities that general low voltage contractors typically do not carry.

Disaster recovery for voice & data. Keeps phone lines and records available when a site goes down, so essential services don't depend on a single building staying up.
Access control & ID badge printing. Controls entry to public buildings, records rooms and restricted areas, with printed badges for staff and visitors.
Digital signage & multimedia presentations. Keeps citizens informed at public counters, council meetings and lobbies, on a routine day and during an emergency.
Sound systems & acoustic solutions. Clear audio for council chambers and public meetings, plus sound masking for offices that handle sensitive matters.

What we install

Every system across the department, from one team

Most agencies buy each system from a different vendor, then spend years getting them to talk to each other. We put them on one design and one support relationship.

Phone systems & disaster recovery

Cloud and premise-based VoIP built with disaster recovery for voice and data, so calls and records keep moving if a site goes down.

Telecommunications

Cabling and infrastructure

Copper and fiber optic infrastructure installed by BICSI-certified technicians, sized for a single building or a full campus of departments.

Network Cabling

Cameras, access control & ID badging

CCTV and video surveillance, access control at every controlled door, and ID badge printing for staff and visitors, under Tennessee CCTV license #1405.

Security Solutions

Digital signage & multimedia

Digital signage and multimedia presentations that keep citizens informed at counters, lobbies and public meetings.

Audio Visual

Sound systems & acoustic solutions

Sound systems for council chambers and public meetings, plus sound masking and acoustic solutions for offices handling sensitive matters.

Audio Visual

Data networking

Network infrastructure and wireless sized to a department or an entire government campus, backed by the same team that wired it.

IT Services & Data Networking

Entities we work with every week

From a single-building city office to a multi-department county campus, with the same certified technicians on every job.

City and county offices. Phones, access control and cabling scoped to a single building or a full campus of departments.
Public safety and administrative buildings. Access control and CCTV at controlled entry points, with ID badge printing for staff and visitors.
Utility and public works departments. Reliable dial tone, data networking and disaster recovery for operations that residents depend on.
Community centers, libraries and public meeting spaces. Sound systems, AV conferencing and digital signage for public meetings and community events.

How we work

Five steps, and you know who to call at each one

Step 01

Survey

We come to you at no charge, look at what is already in place, and tell you honestly what should be replaced and what has life left in it.

Step 02

Design

You get a documented scope and clear pricing. For a multi-building campus, we design one standard that repeats cleanly across every location.

Step 03

Install

Installation is coordinated around public hours and building access, not around us.

Step 04

Train

On-site sessions for administrative, facilities and IT staff, repeated as often as your team needs it.

Step 05

Support

You call us directly, not a queue, with 24/7/365 emergency response and unlimited moves, adds and changes.

Local technicians, coverage across the Midsouth and beyond

Two Tennessee offices put a certified Hiscall employee close by. Cloud-managed systems let us monitor, configure and resolve a great deal remotely, so a multi-building footprint costs you far less time than it used to.

Dickson. Corporate headquarters and 25,000 square foot distribution facility, serving Middle Tennessee and the Nashville region. Reach the Dickson office directly at (615) 740-7771.
Knoxville. Branch office at 4620 Old Broadway, serving East Tennessee since 2001, with the same certified technicians and the same emergency response. Reach the Knoxville office directly at (865) 862-4650.
You reach a person. You work directly with a trained, certified, Hiscall-badged employee. Your needs are not outsourced to a call center overseas.
Beyond our two offices. We also have employees based in West Tennessee and Kentucky, and we support customers throughout the Midsouth region and several nationwide.

Phone systems, access control and disaster recovery designed to keep a department reachable, installed by the same certified technicians who support it.

Hiscall, Inc.

Other industries

The same team, built for eighteen industries

Continuity and public trust are not the only reason a system has to work as one path. Every industry below gets the same design and support approach.

Government You are here Healthcare Banking Assisted Living Law Enforcement Utilities Insurance Veterinary & Pet Care Automotive Dealerships Education Food Service Funeral Homes Hospitality Houses of Worship Manufacturing Multi-Family Housing Retail Ambulatory Surgery Centers All 18 Industries →

Questions we hear

Frequently asked questions

Can your systems meet our continuity and disaster recovery requirements?

Yes. Phone systems are built with disaster recovery for voice and data, so calls and records keep moving if a site goes down. Because the phone system, cameras and access control are designed together, continuity does not depend on any one building staying up.

Do you work with multiple departments or a whole campus?

Regularly. We design one standard system that repeats cleanly across every building, so a new department or location gets the same phones, cameras and access control as the rest of your government entity, installed and supported by the same team.

Is the site survey really free?

Yes. We walk the building, document what is in place, and give you a scope and a price. There is no charge and no obligation to proceed.

Who answers if something goes down after hours or during an emergency?

A Hiscall employee. We are staffed 24 hours a day, seven days a week, 365 days a year for emergency response. Support is not outsourced, and the technicians who answer are the ones who know your installation.

Do you serve government entities outside Middle Tennessee?

Yes. Hiscall supports customers throughout the Midsouth region and several customers nationwide, with offices in Dickson since 1995 and Knoxville since 2001, and employees based in West Tennessee and Kentucky. Cloud-managed systems also let us handle a large share of monitoring, configuration and troubleshooting remotely, which extends how far we can support a department well.

Can you phase the work across a fiscal year or budget cycle?

Yes. We can scope the project in phases that fit your fiscal year and document each phase clearly, which makes approval straightforward for a council, commission or finance office.

Tell us what your department needs.

We will walk the building, look at what is already there, and give you a straight answer about what to replace and what to keep. No charge for the survey.