Customer Reviews

From the first inquiry to installation…

Working with the Hiscall team has made our phone system swap seamless. We got our new phone system for an incredible value with top-notch service.

Hiscall employees are very knowledgeable…

and don’t mind taking the time to help you understand the program/process. They are easy to contact and quick to respond.

Hiscall provides high-quality products…

At a great value with first-rate customer service from local people who care.

I never expected Hiscall to come to the rescue when our phone lines were down…

because we had not yet had phone service with them. But they deployed a team, and we had fully functional phone service within hours. They were willing to go above and beyond to help us, which was appreciated. The phones are top-notch, and the customer service was outstanding.

Meriwether Lewis Electric Cooperative has been with Hiscall for many years…

Our continued relationship is based on past experiences and projects far exceeding our expectations upon completion. The personalized and immediate support we receive on any issue is top-notch. If I have a problem with anything related to a product or service that Hiscall provides, I know I can reach out to someone at the office to answer any questions.

I would recommend Hiscall…

for their superior customer service and willingness to help. Hiscall’s genuine concern for customer satisfaction makes them stand out.

Even though we were a small account for Hiscall…

they treated us with the highest regards. They were eager to respond to questions or changes. Always helpful. We are not just another number. It is so great talking to a person instead of a recording.

Our facility uses Hiscall for a multitude of services…

from setting up our phone system to ordering identification badges. Hiscall provides great customer service in a professional, timely manner.

Hiscall provides friendly, knowledgeable customer service.

Before Hiscall…

we were experiencing computer internet connection issues. Hiscall provided a solution with knowledge, kindness, and prompt service. We are now able to use and access the internet with no interruptions.

Hiscall has always been there…

to support us when something goes wrong with our phone system. They are always quick to come on service calls, and their customer service is wonderful!

The professionalism and level of service…

from our account consultant to the technicians we work with are outstanding. Everyone listens to and meets or exceeds our expectations. While trying to unify all our campuses under a single phone system, we received the highest quality of products and services at an excellent and competitive price. We achieved a lower monthly cost in support of phone services.

I highly recommend Hiscall…

My recent project was to replace an old Avaya system with Hiscall Cloud phones. The users love the phones, and it’s been a great experience. I plan to upgrade other sites to cloud phones in the future. I have a lot of responsibilities and cannot devote time to phone systems at remote sites, so Hiscall has been a great find for our company and me.

I have been using Hiscall now for over six years…

and I find them to be very responsive to my needs. They have the trained personnel to correct any issues or to install new solutions for my business. Hiscall has provided a modern telecommunications system to our employees and customers that help keep the workflow moving smoothly and has options for expansion and added features.

Hiscall’s fast response to inquiries…

reasonable pricing, and customer service follow-ups are main reasons I would recommend Hiscall. Their staff takes the time to understand our inquiries and is pleasant, upbeat, and patient.

Hiscall goes the extra mile…

to ensure the job is complete and exceeds expectations. We receive promptness, honesty, and kindness from all staff members.

Hiscall is always ready to help…

no matter how simple or complicated the issue. Their support technicians are some of the best in the business.

Timeliness!

Hiscall has exceeded my expectations with their willingness to address emergency issues in a timely manner. Our account consultant answers the phone every time we call.

Hiscall’s customer service has been excellent!

Since upgrading our system, our voice communications are greatly improved. Prior to going to VoIP, we had to call outside line to call a branch. Now we can call by extension. The price point was good and the product is easy to use and reliable.

Customer service is a priority!

Hiscall has an excellent reputation for service and product knowledge. Their team always treats the customer with respect.

It’s reassuring to know…

that when we call Hiscall, we will have prompt, professional, and courteous service.

What makes me the happiest about Hiscall…

is that they are very responsive. When an issue comes up, they contact me quickly to see what we need and how to best resolve the issue. My sales representative stays in contact with me to make sure everything is taken care of to our liking.

With Hiscall, I don’t have to…

go through several layers, being transferred to more than one department and put on hold forever to report a problem. Hiscall has an easy way of reporting an issue, either via telephone or email, that results in a prompt response.

Hiscall is a family-owned company…

that treats the customer like family. They will take care of you before, during, and after any work they provide. Everyone I have had contact with is professional and incredibly responsive to our questions and issues.

It is the little things…

that have exceeded our expectations with Hiscall. The personal touches by the employees make me the happiest. Being a nonprofit business, I can see they care about the customer and know they are interested in helping in our community.

Everyone at Hiscall is willing to help…

with any problem. They go above and beyond! The rates are much more reasonable than their competitors. Keep up the great work.

Hiscall is quickly responsive…

to requests for issues that arise. That means a lot when phones are integral to business as usual, and even more now that so many staff are working from home during the COVID-19 pandemic.

The level of communications…

and timely service calls have exceeded our original expectations from Hiscall. Anytime we have an issue, they communicate well and are always on site for repairs or service within 24-48 hours. It is much easier to monitor key entry devices through their software when you have employees separating or when you hire new people.

During our office remodel…

Hiscall provided cabling service that was punctual, professional and friendly.

Hiscall has the ability to…

maintain and support the products they deliver. Plus, the folks I work with are super nice and down to earth. When we started a new project, the responsiveness exceeded our expectations. Their ability to support the product and have parts available quickly, if necessary, stands out from competitors.

The quality of the people…

working at Hiscall makes the difference. They have a commitment to always put customers first. They listen and respond with a solution in a timely manner. I can always count on a truthful response, with pricing that meets our budget. Hiscall treats me and my company with respect and they give the same quality service to all their customers, whether large or small.

Before our relationship with Hiscall…

we had no central management of our telecommunications platform. Hiscall provided a good product with caring customer service. Our relationship with our sales representative has helped to ensure a fulfilling relationship with Hiscall, Inc.

Metrican relies on Hiscall…

for assisting us whenever there is anything technical related to phone systems that is outside our areas of expertise. Hiscall staff are always friendly, transparent and open to questions. The service provided by Hiscall has been on an as needed basis and Hiscall has never let us down.

Hiscall is always prompt…

extremely nice and knowledgeable. I like that they are willing to work with us on getting something fixed, instead of just trying to sell me something new. The main reason I would recommend Hiscall is their customer service.

Great company. Reliable. Honest. Helpful…

Great people to work with. The service is exceptional. Everyone we have come in contact with since day one has been nice to deal with. This crew was professional, friendly, and had a good knowledge of the system.

Everyone at Hiscall has been wonderful…

to work with, from the first point of contact through the last. The techs are fantastic to work with. Each one has been very friendly, personable and knowledgeable, and they have never been condescending when explaining a resolution. Plus, 30 minutes of troubleshooting per incident is included with the maintenance contract, which is a great perk.

Hiscall has been on point…

and great at communicating with our IT staff throughout trouble-shooting processes. We usually have issues with our VoIP configuration and user forgetting passwords. Hiscall is always happy to provide customer support and service.

Hiscall’s customer service is phenomenal!

They are very quick to respond, and they genuinely care about making sure everything is working correctly. Their employees are very patient with questions from people who are not as technically savvy as they are. 😊 They made us feel very comfortable during the entire process. We highly recommend Hiscall, and we are very thankful that they were able to provide a seamless transition with our server and our phones.

We have been Hiscall customers for many years…

They have proven themselves to be an outstanding technology partner.

Hiscall has provided above and beyond customer care with local support…

Hiscall upgraded our business phone setup. They provided above and beyond customer care with local support. We can provide better client care via a more efficient phone system.

Since using Hiscall’s services, I have had fewer headaches and zero customer complaints…

Everyone is so helpful and friendly. I have never had a phone company call and check in to see how everything is going.