Industries

When compliance asks for the call recording, the access log and the camera footage from the same ten minutes, they need to match. Not come from three vendors who have never spoken to each other.

Hiscall designs, installs and supports phone systems, call recording, CCTV, access control and cabling for banks, credit unions and financial offices nationwide. One certified team installs it, and the same team answers when you call.

Request a free site survey Call (866) 740-7771

What "local support" actually means

Who answers the phone: A Hiscall employee
Where they sit: Dickson or Knoxville
On-site install: Hiscall-managed
Moves, adds & changes: Unlimited
After-hours coverage: 24/7 on contract

1995Year founded

2service centers

18Industries served

25+Technology partners

24/7Certified staff on call

Experience30 years, since 1995

CertificationBICSI, CCTV Lic. #1405

SystemsCall recording to cabling

Support24/7/365, Midsouth based

A single customer interaction, a call, a teller-line transaction, a visit to a locked door, can touch four separate systems before it is done. Most vendors sell you one of those systems and leave the recordkeeping to someone else. Hiscall designs the whole path, from the handset to the camera to the badge reader, and supports all of it with the same certified technicians who installed it.

How it fits together

One customer interaction, four systems that have to agree

When it is designed as one path, an audit or an examiner's request is a formality. When it is not, reconciling three vendors' logs by hand is how a routine review turns into a week of work.

The call

A customer calls a branch, or a teller picks up a line. Dial tone and call routing have to work without fail, every time.

The record

Call recording and call accounting log the conversation automatically, meeting the retention window your compliance team expects, without anyone remembering to press a button.

The watch

CCTV and access control track who entered which door and when, on the same timeline as the call.

The audit

When compliance or an examiner asks for the record, every system produces a consistent, time-stamped answer, instead of three logs you have to reconcile by hand.

Why one team

What actually changes when one team owns the whole system

A bank that buys phones, cameras and access control from three vendors owns the gaps between them too. Here is what that costs in practice.

Where it counts	Hiscall	Separate vendors per system
Installation	One team, one schedule	Coordinated by you, across contractors
Support calls	A Hiscall employee who knows your branch	Whichever vendor you guess is responsible
System integration	Designed together from the start	Bolted together after the fact, if at all
Examiner or audit requests	One point of accountability	Finger-pointing between vendors
Everything else	Cabling, cameras, AV, IT, all included	Another vendor, another contract

Built for financial institutions, not adapted to them

Four capabilities that general low voltage contractors typically do not carry.

Call recording & call accounting. Every call logged and retained automatically, so a dispute, a training review or a compliance request is a lookup, not a scramble.
IVR and contact center solutions. Automated call routing and queue management sized for a single branch or a multi-location call center, plus customized message-on-hold.
CCTV and access control under Tennessee CCTV License #1405. Camera coverage and badge access at teller lines, vaults and entry points, with a log that lines up with your call and transaction records.
Remote environmental monitoring. Cloud monitoring for temperature, humidity and water protects server rooms and document storage, with alerts before a loss becomes a report.

What we install

Every system in the branch, from one team

Most institutions buy each system from a different vendor, then spend years getting them to talk to each other. We put them on one design and one support relationship.

Phone systems & contact center

Cloud and premise-based VoIP, Hiscall Voice Connect SIP trunks, dial tone that stays up no matter what, and interactive voice response for routing calls where they need to go.

Telecommunications

Call recording & message-on-hold

Call recording and call accounting for compliance and dispute resolution, plus a customized message-on-hold that reflects your institution, not a default tone.

Telecommunications

Cabling and infrastructure

Copper and fiber optic infrastructure installed by BICSI-certified technicians, sized for a single branch or a multi-location rollout.

Network Cabling

Cameras and access control

CCTV and video surveillance, badge access control at every controlled door, and staff ID badge printing, under Tennessee CCTV license #1405.

Security Solutions

Digital signage & lobby displays

TV displays for lobby areas, digital signage and video walls that keep customers informed while they wait.

Audio Visual

Conference room audio visual

Video conferencing, presentation displays and sound for board rooms and conference spaces, installed and supported by the same team as everything else.

Audio Visual

Institutions we work with every week

From a single-branch community bank to a multi-location credit union, with the same certified technicians on every job.

Community banks and credit unions. Full branch systems, call recording, and CCTV scoped to a single location or built to roll out identically across several.
Multi-branch regional banks. Consistent systems and support across every location, with one point of contact instead of a different vendor per branch.
Loan offices and mortgage companies. Phones, cabling, cameras and access control scoped to an office rather than sold as an enterprise package.
Wealth management and financial advisory offices. Secure phone lines, access control and conference room audio visual for client meetings.

How we work

Five steps, and you know who to call at each one

Step 01

Survey

We come to you at no charge, look at what is already in place, and tell you honestly what should be replaced and what has life left in it.

Step 02

Design

You get a documented scope and clear pricing. For a multi-branch rollout, we design one standard that repeats cleanly across every location.

Step 03

Install

Installation is coordinated around business hours and vault access, not around us.

Step 04

Train

On-site sessions for tellers, branch managers and IT staff, repeated as often as your team needs it.

Step 05

Support

You call us directly, not a queue, with 24/7/365 emergency response and unlimited moves, adds and changes.

Local technicians, coverage across the Midsouth and beyond

Two Tennessee offices put a certified Hiscall employee close by. Cloud-managed systems let us monitor, configure and resolve a great deal remotely, so a multi-branch footprint costs you far less time than it used to.

Dickson. Corporate headquarters and 25,000 square foot distribution facility, serving Middle Tennessee and the Nashville region. Reach the Dickson office directly at (615) 740-7771.
Knoxville. Branch office at 4620 Old Broadway, serving East Tennessee since 2001, with the same certified technicians and the same emergency response. Reach the Knoxville office directly at (865) 862-4650.
You reach a person. You work directly with a trained, certified, Hiscall-badged employee. Your needs are not outsourced to a call center overseas.
Beyond our two offices. We also have employees based in West Tennessee and Kentucky, and we support customers throughout the Midsouth region and several nationwide.

Call recording, secure access and dependable dial tone, designed for what examiners expect and installed by the same certified technicians who support it.

Hiscall, Inc.

Other industries

The same team, built for eighteen industries

Compliance and recordkeeping are not the only reason a system has to work as one path. Every industry below gets the same design and support approach.

Banking You are here Healthcare Assisted Living Government Insurance Law Enforcement Utilities Veterinary & Pet Care Automotive Dealerships Education Food Service Funeral Homes Hospitality Houses of Worship Manufacturing Multi-Family Housing Retail Ambulatory Surgery Centers All 18 Industries →

Questions we hear

Frequently asked questions

Can your systems meet our compliance and call-recording requirements?

Yes. Call recording and call accounting log every call automatically, with retention set to what your compliance team requires. Because the phone system, cameras and access control are designed together, the records from all three line up on the same timeline instead of coming from three unrelated systems.

Do you handle multi-branch installations?

Regularly. We design one standard system that repeats cleanly across every branch, so a new location gets the same phones, cameras and access control as the rest of your institution, installed and supported by the same team.

Is the site survey really free?

Yes. We walk the branch, document what is in place, and give you a scope and a price. There is no charge and no obligation to proceed.

Who answers if a camera or access control system goes down after hours?

A Hiscall employee. We are staffed 24 hours a day, seven days a week, 365 days a year for emergency response. Support is not outsourced, and the technicians who answer are the ones who know your installation.

Do you serve institutions outside Middle Tennessee?

Yes. Hiscall supports customers throughout the Midsouth region and several customers nationwide, with offices in Dickson since 1995 and Knoxville since 2001, and employees based in West Tennessee and Kentucky. Cloud-managed systems also let us handle a large share of monitoring, configuration and troubleshooting remotely, which extends how far we can support a branch well.

Can you phase the work across a budget cycle?

Yes. We can scope the project in phases that fit your capital cycle and document each phase clearly, which makes approval straightforward for a board or finance committee.

Tell us what your branch needs.

We will walk the building, look at what is already there, and give you a straight answer about what to replace and what to keep. No charge for the survey.