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About Hiscall
Thirty years of showing up in person, not routing you to a call center.
Hiscall was founded in 1995 with a simple goal: give our customers excellent, dependable service on the systems that keep them running. Three decades later the goal hasn't changed. Every phone system, camera, cable run and audio/visual install is designed, installed and supported by our own badged employees, out of two Tennessee offices plus team members across the Midsouth, never an overseas call center.
Where to find us
- Headquarters
- Dickson, TN
- Branch office
- Knoxville, TN
- Hours
- Monday–Friday, 8am–5pm CT
- After hours
- 24/7 on contract
- CCTV license
- Tennessee #1405
1001 Gentry Circle, Dickson, TN 37055
4620 Old Broadway, Knoxville, TN 37918
Experience30 years, since 1995
CertificationBICSI, CCTV Lic. #1405
SystemsPhones to security, one design
Support24/7/365, Midsouth based
Hiscall partners with roughly 23 manufacturers across telephony, network cabling and infrastructure, audio visual, security and CCTV, and nurse call, so a business can get every one of those systems, Telecommunications, Security Solutions, Network Cabling, IT Services & Data Networking and Audio Visual, from a single company instead of coordinating a different vendor for each.
Our history
Three decades, a few key moments
- 1995. Hiscall, Inc. is founded in Dickson, Tennessee, on a commitment to excellent, dependable service.
- 2001. Hiscall opens a branch office in Knoxville to serve East Tennessee.
- 2004. Hiscall moves into its current 25,000 square foot corporate headquarters and distribution facility in Dickson.
- Today. Two service centers, employees across the Midsouth, roughly 23 technology manufacturer partners, and BICSI- and IT-certified technicians on call 24/7/365, serving customers throughout the region and nationwide.
How we're built
What being locally owned actually changes
A national provider sells you a box and a phone number. Here is what an employee-staffed company does differently.
- Direct-hire technicians. Hiscall employs and trains its own badged technicians, certified in-house.
- One company, every system. Phones, security, cabling, IT and audio/visual are designed together instead of stitched together after the fact.
- Free site surveys. A technician walks your building and documents what's there before you commit to anything.
- Real certifications. BICSI-certified infrastructure technicians, IT-certified technicians, and manufacturer-specific training across our technology partners.
Every technician who walks into your building is trained and certified by Hiscall before they're ever sent out on a job.Hiscall, Inc.
Questions we hear
Frequently asked questions
How long has Hiscall been in business?
Since 1995. We've operated out of Dickson the entire time, and added a Knoxville branch office in 2001 to serve East Tennessee.
Is Hiscall part of a national chain?
No. Hiscall is an independently operated company headquartered in Dickson, Tennessee, with a branch office in Knoxville. We also have employees based in West Tennessee and Kentucky, and we support customers throughout the Midsouth region and several nationwide.
What industries does Hiscall specialize in?
We work across 18 industries, from healthcare and banking to education and manufacturing, each with systems and compliance needs we've built specific experience around. See the full list on our industries page.
Can I see your Dickson facility?
Our Dickson headquarters includes 25,000 square feet of corporate offices and distribution space. Contact us and we're glad to talk about arranging a visit.
I'm already a customer. How do I request service?
Call your local office directly, Dickson or Knoxville, email services@hiscall.com, or use the contact form. Contract customers also have 24/7/365 emergency support.
Meet the team behind your systems.
A Hiscall technician walks your building, documents what you have, and gives you a straight answer about what to replace and what to keep. No charge for the survey.