Industries

A customer needs an answer, a shift needs to reach the stockroom, and a promotion needs to hit every screen before the next rush. All in the same afternoon.

Hiscall designs, installs and supports phone systems, unified communications, digital signage, CCTV and access control for retail stores nationwide, from a single location to a multi-store chain. One certified team installs it, and the same team answers when you call.

Request a free site survey Call (866) 740-7771

What "local support" actually means

Who answers the phone: A Hiscall employee
Where they sit: Dickson or Knoxville
On-site install: Hiscall-managed
Moves, adds & changes: Unlimited
After-hours coverage: 24/7 on contract

1995Year founded

2service centers

18Industries served

25+Technology partners

24/7Certified staff on call

Experience30 years, since 1995

CertificationBICSI, CCTV Lic. #1405

SystemsSales floor to stockroom

Support24/7/365, Midsouth based

Retail runs on communication moving in two directions at once, internally between employees and externally with customers, without either one slowing the other down. A cost-effective, unified system makes every one of those moments count toward a sale instead of costing one, and it has to work the same way whether you run one store or a dozen. Hiscall designs the whole path, from the phone that rings on the sales floor to the cameras watching the stockroom, and supports all of it with the same certified technicians who installed it.

How it fits together

Every sale runs through more than the register

A retail sale depends on a customer getting a real answer, staff being able to reach each other without walking the floor, the store selling for you even when no one's standing at the display, and the stockroom staying secure and connected. Built as one system, all four hold up together. Built from four separate vendors, all four are the first things to break during a rush.

The call

VoIP and cloud-based phone systems, plus unified communication solutions, route a customer or vendor call to the right person so a sale is never missed for lack of an answer.

The huddle

Overhead paging and audio/visual conferencing keep staff coordinated between the sales floor, the back room and other locations, without paging the whole store over one question.

The floor

Digital signage, video walls and interactive displays turn a promotion or price change into something a shopper sees today, not whenever a new sign gets printed.

The stockroom

CCTV, access control and data networking protect inventory and tie every register, office and location together on the cabling underneath.

Why one team

What actually changes when one team owns the whole system

A store that buys phones, cameras and signage from three vendors owns the gaps between them too, usually the ones customers and staff notice first. Here is what that costs in practice.

Where it counts	Hiscall	Separate vendors per system
Installation	One team, one schedule	Coordinated by you, across contractors
Support calls	A Hiscall employee who knows your store	Whichever vendor you guess is responsible
System integration	Designed together from the start	Bolted together after the fact, if at all
Multi-location consistency	One standard, repeated at every store	A different setup at every location
Everything else	Cabling, cameras, AV, IT, all included	Another vendor, another contract

Built for retail's pace, not adapted to it

Four capabilities that general low voltage contractors typically do not carry.

Unified communication solutions. Connects staff across the sales floor, the back room and other locations without extra hardware at every site.
Digital signage & video walls. Updates promotions and pricing across every screen in the store instantly, no reprinting and no ladder.
Interactive displays & whiteboards. Supports staff training and planning meetings in the back room or the corporate office.
CCTV & access control. Protects inventory and staff the same way at a single store or across a multi-location chain.

What we install

Every system in the store, from one team

Most retailers buy each system from a different vendor, then spend years getting them to talk to each other. We put them on one design and one support relationship.

Phone systems

VoIP and cloud-based phone systems with unified communication solutions connecting every register and office.

Telecommunications

Cabling and infrastructure

Copper and fiber optic low voltage infrastructure installed by BICSI-certified technicians, sized to a single store or a multi-site chain.

Network Cabling

CCTV & access control

CCTV security cameras, video surveillance and access control systems securing entrances, registers and stockrooms, under Tennessee CCTV license #1405.

Security Solutions

Data networking

Data networking equipment that keeps phones, signage and payment systems running reliably across every location.

IT Services & Data Networking

Digital signage & video walls

Digital signage, video walls and interactive displays that turn a promotion into something shoppers actually see.

Audio Visual

Overhead paging & AV conferencing

Overhead paging for the sales floor and audio/visual conferencing connecting stores, corporate and vendors.

Audio Visual

Retailers we work with every week

From a single storefront to a multi-location chain, with the same certified technicians on every job.

Single-location retailers. Phones, signage and CCTV scoped to one store, not sold as an enterprise package.
Multi-location & chain retailers. One standard system that repeats cleanly across every store, with one point of contact instead of a different vendor per location.
Specialty & boutique retailers. Digital signage and audio/visual sized to the space, without paying for capacity a small footprint doesn't need.
Big-box & large-format retailers. Overhead paging, data networking and CCTV built to cover a large floor and a busy stockroom.

How we work

Five steps, and you know who to call at each one

Step 01

Survey

We come to you at no charge, look at what is already in place at your store or stores, and tell you honestly what should be replaced and what has life left in it.

Step 02

Design

You get a documented scope and clear pricing. For a multi-location chain, we design one standard that repeats cleanly across every store.

Step 03

Install

Installation is scheduled around your store hours, not around us.

Step 04

Train

On-site sessions for floor staff, managers and corporate teams, repeated as often as your team needs it.

Step 05

Support

You call us directly, not a queue, with 24/7/365 emergency response and unlimited moves, adds and changes.

Local technicians, coverage across the Midsouth and beyond

Two Tennessee offices put a certified Hiscall employee close by. Cloud-managed systems let us monitor, configure and resolve a great deal remotely, so a multi-location chain costs you far less time than it used to.

Dickson. Corporate headquarters and 25,000 square foot distribution facility, serving Middle Tennessee and the Nashville region. Reach the Dickson office directly at (615) 740-7771.
Knoxville. Branch office at 4620 Old Broadway, serving East Tennessee since 2001, with the same certified technicians and the same emergency response. Reach the Knoxville office directly at (865) 862-4650.
You reach a person. You work directly with a trained, certified, Hiscall-badged employee. Your needs are not outsourced to a call center overseas.
Beyond our two offices. We also have employees based in West Tennessee and Kentucky, and we support customers throughout the Midsouth region and several nationwide.

From the sales floor to the stockroom, designed as one system and installed by the same certified technicians who support it.

Hiscall, Inc.

Other industries

The same team, built for eighteen industries

Making every sale count is not the only reason a system has to work as one path instead of four. Every industry below gets the same design and support approach.

Retail You are here Healthcare Banking Government Law Enforcement Utilities Insurance Veterinary & Pet Care Automotive Dealerships Education Food Service Funeral Homes Hospitality Houses of Worship Manufacturing Multi-Family Housing Assisted Living Ambulatory Surgery Centers All 18 Industries →

Questions we hear

Frequently asked questions

Can you help us reach customers and staff without missing calls?

Yes. VoIP and cloud-based phone systems with unified communication solutions route a call to the right person, whether it's a customer, a vendor or another store.

Can digital signage update instantly across every screen in the store?

Yes. Digital signage and video walls are designed to push a promotion or price change to every screen at once, without printing or physically swapping a sign.

Do you support multi-location or chain retailers?

Regularly. We design one standard system that repeats cleanly across every store, so a new location gets the same phones, cameras and signage as the rest of your chain, installed and supported by the same team.

Can you help protect inventory across every location?

Yes. CCTV, access control and data networking are designed together so every store, not just the flagship location, is covered the same way.

Is the site survey really free?

Yes. We walk the store, document what is in place, and give you a scope and a price. There is no charge and no obligation to proceed.

Who answers if something goes down after hours?

A Hiscall employee. We are staffed 24 hours a day, seven days a week, 365 days a year for emergency response. Support is not outsourced, and the technicians who answer are the ones who know your installation.

Tell us what your store needs.

We will walk the store, look at what is already there, and give you a straight answer about what to replace and what to keep. No charge for the survey.