Industries

A family doesn't call a funeral home during business hours. The phone has to be answered by a person, not a voicemail, at 2am the same as at 2pm.

Hiscall designs, installs and supports phone systems, an obituary line, on-call emergency mailbox, sound masking, temperature monitoring, video streaming and CCTV for funeral homes nationwide. One certified team installs it, and the same team answers when you call.

Request a free site survey Call (866) 740-7771

What "local support" actually means

Who answers the phone: A Hiscall employee
Where they sit: Dickson or Knoxville
On-site install: Hiscall-managed
Moves, adds & changes: Unlimited
After-hours coverage: 24/7 on contract

1995Year founded

2service centers

18Industries served

25+Technology partners

24/7Certified staff on call

Experience30 years, since 1995

CertificationBICSI, CCTV Lic. #1405

SystemsFirst call to service day

Support24/7/365, Midsouth based

A funeral home serves grieving families at the worst moment of their lives, often in the middle of the night, and the systems behind that work have to be as dependable and as dignified as the staff providing it. Reliable phone systems that ensure 24/7 availability are a must, not a convenience, and the same discretion that shows up in a private arrangement room has to show up in how a sensitive conversation is kept confidential. Hiscall designs the whole path, from the first call to the service itself, and supports all of it with the same certified technicians who installed it.

How it fits together

From the first call to the service itself

A funeral home can't afford a missed call or a preparation room that goes unmonitored overnight. Built as one system, both stay covered around the clock. Built from four separate vendors, both are exactly what falls through the cracks.

The night call

VoIP and digital phone systems, an obituary line and an on-call emergency mailbox, plus MLC mobile single number reach, make sure a family calling at any hour reaches a real person, not a voicemail.

The arrangement

Sound masking and acoustic solutions give families privacy for a sensitive conversation, with message on hold keeping every other call professional in the meantime.

The service

Sound systems, video streaming and video conferencing let family who can't attend in person still be part of it, and digital signage with multimedia presentations honor the person being remembered.

The care

Temperature monitoring and alerting watch the preparation room around the clock, and access control and CCTV secure the facility, all riding on the low voltage cabling and data network underneath.

Why one team

What actually changes when one team owns the whole system

A funeral home that buys phones, cameras and monitoring from three vendors owns the gaps between them too, at a moment with no room for one. Here is what that costs in practice.

Where it counts	Hiscall	Separate vendors per system
Installation	One team, one schedule	Coordinated by you, across contractors
Support calls	A Hiscall employee who knows your facility	Whichever vendor you guess is responsible
System integration	Designed together from the start	Bolted together after the fact, if at all
Overnight monitoring & alerts	One point of accountability	Finger-pointing between vendors
Everything else	Cabling, cameras, AV, IT, all included	Another vendor, another contract

Built for the sensitivity of the work, not adapted to it

Four capabilities that general low voltage contractors typically do not carry.

Obituary line & on-call emergency mailbox. Gives grieving families a dedicated way to reach you, any hour, without tying up your main line.
Sound masking & acoustic solutions. Keeps a sensitive arrangement conversation private in a room that was never built for acoustic isolation.
Temperature monitoring & alerting. Watches the preparation room around the clock and alerts staff immediately if conditions drift.
Video streaming & video conferencing. Lets family who can't travel still be present for the service, in real time.

What we install

Every system across the facility, from one team

Most funeral homes buy each system from a different vendor, then spend years getting them to talk to each other. We put them on one design and one support relationship.

Phone systems

VoIP and digital phone systems with an obituary line, on-call emergency mailbox, and MLC mobile single number reach for round-the-clock availability.

Telecommunications

Cabling and infrastructure

Copper and fiber optic low voltage infrastructure installed by BICSI-certified technicians, sized to a single funeral home or multiple locations.

Network Cabling

Access control & CCTV

Access control and CCTV security cameras protecting the facility around the clock, under Tennessee CCTV license #1405.

Security Solutions

Data networking & monitoring

Data networking equipment plus temperature monitoring and alerting that keeps the preparation room within range around the clock.

IT Services & Data Networking

Sound systems & acoustic solutions

Sound systems for the chapel, sound masking and acoustic solutions for private conversations, and message on hold for every other call.

Audio Visual

Video streaming & digital signage

Video streaming and video conferencing for services, plus digital signage and multimedia presentations honoring the person being remembered.

Audio Visual

Facilities we work with every week

From a single family-owned home to a multi-location provider, with the same certified technicians on every job.

Independent, family-owned funeral homes. Phones, sound masking and CCTV scoped to a single facility, not sold as an enterprise package.
Multi-location funeral providers. Consistent systems and support across every location, with one point of contact instead of a different vendor per site.
Funeral homes with on-site preparation rooms. Temperature monitoring and alerting built specifically around that space's around-the-clock requirements.
Chapels & service facilities. Sound systems, video streaming and video conferencing sized to the room and the service being held.

How we work

Five steps, and you know who to call at each one

Step 01

Survey

We come to you at no charge, look at what is already in place, and tell you honestly what should be replaced and what has life left in it.

Step 02

Design

You get a documented scope and clear pricing. For a multi-location provider, we design one standard that repeats cleanly across every facility.

Step 03

Install

Installation is scheduled around services, not around us.

Step 04

Train

On-site sessions for directors, front-office and facilities staff, repeated as often as your team needs it.

Step 05

Support

You call us directly, not a queue, with 24/7/365 emergency response and unlimited moves, adds and changes.

Local technicians, coverage across the Midsouth and beyond

Two Tennessee offices put a certified Hiscall employee close by. Cloud-managed systems let us monitor, configure and resolve a great deal remotely, so a multi-location provider costs you far less time than it used to.

Dickson. Corporate headquarters and 25,000 square foot distribution facility, serving Middle Tennessee and the Nashville region. Reach the Dickson office directly at (615) 740-7771.
Knoxville. Branch office at 4620 Old Broadway, serving East Tennessee since 2001, with the same certified technicians and the same emergency response. Reach the Knoxville office directly at (865) 862-4650.
You reach a person. You work directly with a trained, certified, Hiscall-badged employee. Your needs are not outsourced to a call center overseas.
Beyond our two offices. We also have employees based in West Tennessee and Kentucky, and we support customers throughout the Midsouth region and several nationwide.

From the first call to the service itself, designed as one system and installed by the same certified technicians who support it.

Hiscall, Inc.

Other industries

The same team, built for eighteen industries

Answering a family's call at any hour with the same dependability is not the only reason a system has to work as one path. Every industry below gets the same design and support approach.

Funeral Homes You are here Healthcare Banking Government Law Enforcement Utilities Insurance Veterinary & Pet Care Automotive Dealerships Education Food Service Hospitality Houses of Worship Manufacturing Multi-Family Housing Retail Assisted Living Ambulatory Surgery Centers All 18 Industries →

Questions we hear

Frequently asked questions

Can a family really reach a real person at any hour?

Yes. An obituary line, an on-call emergency mailbox, and MLC mobile single number reach are designed specifically so a family calling overnight or on a weekend reaches a real person, not a dead end.

Can you keep an arrangement conversation private?

Yes. Sound masking and acoustic solutions are designed to keep a sensitive conversation from carrying into a hallway or waiting area, even in a room that wasn't originally built for acoustic isolation.

Do you monitor the preparation room's temperature?

Yes. Temperature monitoring and alerting watches the room around the clock and notifies staff immediately if conditions drift outside range, rather than relying on someone checking manually.

Can family who can't attend still be part of the service?

Yes. Video streaming and video conferencing let family and friends who can't travel join the service in real time, alongside sound systems and digital signage for those in the room.

Is the site survey really free?

Yes. We walk the facility, document what is in place, and give you a scope and a price. There is no charge and no obligation to proceed.

Who answers if something goes down after hours?

A Hiscall employee. We are staffed 24 hours a day, seven days a week, 365 days a year for emergency response. Support is not outsourced, and the technicians who answer are the ones who know your installation.

Tell us what your facility needs.

We will walk the facility, look at what is already there, and give you a straight answer about what to replace and what to keep. No charge for the survey.