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When an incident report, the dispatch log and the camera footage all have to match, they can't come from three systems that were never designed to talk to each other.

Hiscall designs, installs and supports phone systems, dispatch-ready VoIP, CCTV, access control, cabling and secure records storage for law enforcement agencies nationwide. One certified team installs it, and the same team answers when you call.

Request a free site survey Call (866) 740-7771

What "local support" actually means

Who answers the phone: A Hiscall employee
Where they sit: Dickson or Knoxville
On-site install: Hiscall-managed
Moves, adds & changes: Unlimited
After-hours coverage: 24/7 on contract

1995Year founded

2service centers

18Industries served

25+Technology partners

24/7Certified staff on call

Experience30 years, since 1995

CertificationBICSI, CCTV Lic. #1405

SystemsDispatch to evidence storage

Support24/7/365, Midsouth based

A single incident can touch dispatch, a responding unit's radio and camera footage, an access-controlled evidence room, and records another agency needs to pull, before it is closed out. Most vendors sell you one piece of that path and leave the rest to someone else. Hiscall designs the whole path, from the handset to the camera to the records server, and supports all of it with the same certified technicians who installed it.

How it fits together

One incident, and everything that has to stay connected behind it

When it is designed as one path, a records request or a joint operation with another agency is routine. When it is not, every incident becomes an exercise in reconciling systems that were never built to share information.

The call

A call comes in and becomes a dispatched incident. Computer-aided dispatch integration and dependable VoIP phone systems route it and get resources moving without delay.

The response

Real-time video from CCTV and access control gives responding officers and command staff a picture of the scene as it develops, not just a description relayed over the radio.

The record

Call and screen recording capture the interaction, and cloud storage keeps the resulting records and evidence secure and accessible from any location, not locked in one building's server room.

The link

Unified voice, video and messaging on IP-based systems let your records and communications interoperate with the systems other agencies already run, instead of stopping at your own network's edge.

Why one team

What actually changes when one team owns the whole system

An agency that buys phones, cameras and records storage from three vendors owns the gaps between them too. Here is what that costs in practice.

Where it counts	Hiscall	Separate vendors per system
Installation	One team, one schedule	Coordinated by you, across contractors
Support calls	A Hiscall employee who knows your facility	Whichever vendor you guess is responsible
System integration	Designed together from the start	Bolted together after the fact, if at all
Records & evidence requests	One point of accountability	Finger-pointing between vendors
Everything else	Cabling, cameras, AV, IT, all included	Another vendor, another contract

Built for law enforcement, not adapted to it

Four capabilities that general low voltage contractors typically do not carry.

Computer-aided dispatch integration. Phone and communication systems built to work with CAD, so calls, resources and incidents stay connected instead of living in separate tools.
Real-time video. CCTV and access control feeds give command staff and responding officers a current picture of a scene or facility, not a report after the fact.
Secure cloud storage for records & evidence. Data, records and evidence stored securely and accessible from any location, so an officer or investigator isn't tied to one building to pull a file.
Interoperable, IP-based communications. Unified voice, video and messaging built on IP-based systems that can interoperate with other agencies, instead of stopping at your own network's edge.

What we install

Every system across the department, from one team

Most agencies buy each system from a different vendor, then spend years getting them to talk to each other. We put them on one design and one support relationship.

Phone systems & call recording

Cloud and premise-based VoIP built for dispatch integration, with call and screen recording so an interaction is on record without anyone remembering to press a button.

Telecommunications

Cabling and infrastructure

Copper and fiber optic low voltage infrastructure installed by BICSI-certified technicians, sized for a single precinct or a multi-facility department.

Network Cabling

Cameras, access control & ID badging

CCTV and video surveillance, access control and door intercom systems at every controlled entry, plus ID badge printing for staff and visitors, under Tennessee CCTV license #1405.

Security Solutions

Wireless networks & servers

Wireless network infrastructure and server hardware sized to a facility or an entire department, backed by the same team that installed the cabling underneath it.

IT Services & Data Networking

Digital signage & emergency alerting

Digital signage, video walls and emergency awareness alerting that keep staff and the public informed, at the front desk on a routine day and departmentwide during an incident.

Audio Visual

Sound, paging & presentation systems

Overhead paging, sound systems and projectors or screens for briefing rooms, training spaces and public-facing areas.

Audio Visual

Agencies we work with every week

From a single-building municipal department to a multi-facility sheriff's office, with the same certified technicians on every job.

Municipal police departments. Phones, dispatch-integrated communications, CCTV and access control scoped to a single station or several precincts.
County sheriff's offices. Systems built to cover a main office, satellite facilities and detention areas under one design.
Dispatch & communications centers. Reliable dial tone, wireless networks and servers built around uptime, since a dispatch center going down is not an option.
Campus & specialized law enforcement units. Access control, CCTV and cabling scoped to a campus police office or a specialized unit's facility rather than sold as an enterprise package.

How we work

Five steps, and you know who to call at each one

Step 01

Survey

We come to you at no charge, look at what is already in place, and tell you honestly what should be replaced and what has life left in it.

Step 02

Design

You get a documented scope and clear pricing. For a multi-facility department, we design one standard that repeats cleanly across every location.

Step 03

Install

Installation is coordinated around shift schedules and secure-area access, not around us.

Step 04

Train

On-site sessions for dispatch, records and IT staff, repeated as often as your team needs it.

Step 05

Support

You call us directly, not a queue, with 24/7/365 emergency response and unlimited moves, adds and changes.

Local technicians, coverage across the Midsouth and beyond

Two Tennessee offices put a certified Hiscall employee close by. Cloud-managed systems let us monitor, configure and resolve a great deal remotely, so a multi-facility department costs you far less time than it used to.

Dickson. Corporate headquarters and 25,000 square foot distribution facility, serving Middle Tennessee and the Nashville region. Reach the Dickson office directly at (615) 740-7771.
Knoxville. Branch office at 4620 Old Broadway, serving East Tennessee since 2001, with the same certified technicians and the same emergency response. Reach the Knoxville office directly at (865) 862-4650.
You reach a person. You work directly with a trained, certified, Hiscall-badged employee. Your needs are not outsourced to a call center overseas.
Beyond our two offices. We also have employees based in West Tennessee and Kentucky, and we support customers throughout the Midsouth region and several nationwide.

Dispatch-ready phone systems, real-time video and secure records storage, designed to interoperate with the agencies around you and installed by the same certified technicians who support it.

Hiscall, Inc.

Other industries

The same team, built for eighteen industries

Interoperability and secure records are not the only reason a system has to work as one path. Every industry below gets the same design and support approach.

Law Enforcement You are here Healthcare Banking Government Assisted Living Utilities Insurance Veterinary & Pet Care Automotive Dealerships Education Food Service Funeral Homes Hospitality Houses of Worship Manufacturing Multi-Family Housing Retail Ambulatory Surgery Centers All 18 Industries →

Questions we hear

Frequently asked questions

Can your systems integrate with our computer-aided dispatch platform?

Yes. We design phone and communication systems to work with CAD, so calls, resources and incidents stay connected rather than living in separate, disconnected tools.

Can other agencies access records or communicate with our systems?

That's what interoperability is built for. Unified voice, video and messaging on IP-based systems are designed to work with the systems other agencies already run, which matters for joint operations and shared records requests.

Is evidence and records storage actually secure?

Yes. Data, records and evidence are stored in the cloud with secure access, so officers and investigators can reach what they need from any location without that information being tied to a single building or server.

Do you handle multi-facility departments, including detention areas?

Regularly. We design one standard system that repeats cleanly across every facility, so a satellite office or a detention area gets the same phones, cameras and access control as the rest of your department, installed and supported by the same team.

Who answers if a system goes down after hours?

A Hiscall employee. We are staffed 24 hours a day, seven days a week, 365 days a year for emergency response. Support is not outsourced, and the technicians who answer are the ones who know your installation.

Can you phase the work across a budget cycle or grant timeline?

Yes. We can scope the project in phases that fit your fiscal year or grant funding timeline and document each phase clearly, which makes approval straightforward for a city council, county commission or finance office.

Tell us what your department needs.

We will walk the facility, look at what is already there, and give you a straight answer about what to replace and what to keep. No charge for the survey.