Industries

When the power goes out, customers don't want a busy signal. They want to hear from you before they have to call and ask.

Hiscall designs, installs and supports phone systems, digital signage, CCTV, access control, data networking and cabling for utility providers nationwide. One certified team installs it, and the same team answers when you call.

Request a free site survey Call (866) 740-7771

What "local support" actually means

Who answers the phone: A Hiscall employee
Where they sit: Dickson or Knoxville
On-site install: Hiscall-managed
Moves, adds & changes: Unlimited
After-hours coverage: 24/7 on contract

1995Year founded

2service centers

18Industries served

25+Technology partners

24/7Certified staff on call

Experience30 years, since 1995

CertificationBICSI, CCTV Lic. #1405

SystemsCustomer messaging to cabling

Support24/7/365, Midsouth based

A utility provider's reputation depends on how it communicates, an outage notice, a billing question, a new efficiency program, as much as it depends on keeping the lights or the water on. Most vendors sell you a phone system and leave the rest, the signage, the cameras protecting the facility, the network tying it together, to someone else. Hiscall designs the whole path, from the handset to the lobby display to the substation camera, and supports all of it with the same certified technicians who installed it.

How it fits together

Every customer touchpoint, and what keeps it reliable

When it is designed as one path, an outage notice goes out fast and a facility stays secure at the same time. When it is not, a bad night means juggling three vendors while customers wait for an answer.

The outage

When service is disrupted, customers need to hear it from you first. Cloud and premise-based phone systems and digital signage get a clear, consistent message out fast, not a busy signal.

The message

Beyond outages, billing questions, efficiency programs and community initiatives need the same clear channel, audio/video conferencing and signage keep stakeholders and customers engaged, not guessing.

The site

CCTV and access control secure substations, treatment facilities and operations centers, protecting infrastructure that the whole community depends on.

The network

Data networking and low voltage cabling tie the phones, cameras and signage together reliably across every facility, so none of it depends on a single point of failure.

Why one team

What actually changes when one team owns the whole system

A utility that buys phones, cameras and signage from three vendors owns the gaps between them too. Here is what that costs in practice.

Where it counts	Hiscall	Separate vendors per system
Installation	One team, one schedule	Coordinated by you, across contractors
Support calls	A Hiscall employee who knows your facility	Whichever vendor you guess is responsible
System integration	Designed together from the start	Bolted together after the fact, if at all
Customer communication during an outage	One point of accountability	Finger-pointing between vendors
Everything else	Cabling, cameras, AV, IT, all included	Another vendor, another contract

Built for utility providers, not adapted to them

Four capabilities that general low voltage contractors typically do not carry.

Multi-channel outage & service communication. Cloud and premise-based phone systems paired with digital signage give customers a fast, consistent answer when service is disrupted, not a busy signal.
Audio/video conferencing. Built-in conferencing for coordinating with crews, stakeholders and other departments, without adding a separate vendor for it.
CCTV & access control for critical infrastructure. Camera coverage and controlled entry protect substations, treatment facilities and operations centers under Tennessee CCTV License #1405.
Sound masking & acoustic solutions. Protects sensitive conversations in offices and control rooms that handle operational and customer data.

What we install

Every system across the utility, from one team

Most providers buy each system from a different vendor, then spend years getting them to talk to each other. We put them on one design and one support relationship.

Phone systems & conferencing

Cloud and premise-based VoIP with audio/video conferencing built in, for customer calls and internal coordination alike.

Telecommunications

Cabling and infrastructure

Copper and fiber optic low voltage infrastructure installed by BICSI-certified technicians, sized for a single office or a multi-facility service area.

Network Cabling

Cameras & access control

CCTV security cameras, access control and ID badge printing protecting substations, plants and administrative offices, under Tennessee CCTV license #1405.

Security Solutions

Data networking

Network infrastructure sized to a single facility or an entire service territory, backed by the same team that wired it.

IT Services & Data Networking

Digital signage & lobby video walls

Digital signage and video walls that keep customers informed in lobbies and service centers, on a routine day and during an outage.

Audio Visual

Sound masking & acoustic solutions

Acoustic treatment and sound masking for offices and control rooms handling sensitive operational and customer conversations.

Audio Visual

Providers we work with every week

From a single-office municipal utility to a multi-facility provider, with the same certified technicians on every job.

Electric, water & gas utilities. Phones, signage and security scoped to an administrative office, a service center or an operations facility.
Municipal & cooperative utility providers. Systems built around clear customer communication, from routine billing to service disruptions.
Utility district & public works offices. Reliable dial tone, data networking and cabling for operations that residents depend on daily.
Customer service & call centers. Phone systems and conferencing sized to a small customer service desk or a full call center.

How we work

Five steps, and you know who to call at each one

Step 01

Survey

We come to you at no charge, look at what is already in place, and tell you honestly what should be replaced and what has life left in it.

Step 02

Design

You get a documented scope and clear pricing. For a multi-facility provider, we design one standard that repeats cleanly across every location.

Step 03

Install

Installation is coordinated around operational hours and facility access, not around us.

Step 04

Train

On-site sessions for customer service, operations and IT staff, repeated as often as your team needs it.

Step 05

Support

You call us directly, not a queue, with 24/7/365 emergency response and unlimited moves, adds and changes.

Local technicians, coverage across the Midsouth and beyond

Two Tennessee offices put a certified Hiscall employee close by. Cloud-managed systems let us monitor, configure and resolve a great deal remotely, so a multi-facility footprint costs you far less time than it used to.

Dickson. Corporate headquarters and 25,000 square foot distribution facility, serving Middle Tennessee and the Nashville region. Reach the Dickson office directly at (615) 740-7771.
Knoxville. Branch office at 4620 Old Broadway, serving East Tennessee since 2001, with the same certified technicians and the same emergency response. Reach the Knoxville office directly at (865) 862-4650.
You reach a person. You work directly with a trained, certified, Hiscall-badged employee. Your needs are not outsourced to a call center overseas.
Beyond our two offices. We also have employees based in West Tennessee and Kentucky, and we support customers throughout the Midsouth region and several nationwide.

Clear, consistent customer communication and secure facilities, designed as one system and installed by the same certified technicians who support it.

Hiscall, Inc.

Other industries

The same team, built for eighteen industries

Trust and reliable communication are not the only reason a system has to work as one path. Every industry below gets the same design and support approach.

Utilities You are here Healthcare Banking Government Law Enforcement Assisted Living Insurance Veterinary & Pet Care Automotive Dealerships Education Food Service Funeral Homes Hospitality Houses of Worship Manufacturing Multi-Family Housing Retail Ambulatory Surgery Centers All 18 Industries →

Questions we hear

Frequently asked questions

Can your systems help us communicate faster during an outage?

Yes. Cloud and premise-based phone systems paired with digital signage are built to get a clear, consistent message to customers quickly, whether that is at a service center or across your call center.

Do you protect critical infrastructure like substations and treatment facilities?

Yes. CCTV and access control secure controlled entry points at substations, plants and operations centers, under Tennessee CCTV license #1405, with a system designed alongside your phones and network rather than bolted on separately.

Do you handle multi-facility service territories?

Regularly. We design one standard system that repeats cleanly across every facility, so a new service center or substation gets the same phones, cameras and network as the rest of your territory, installed and supported by the same team.

Is the site survey really free?

Yes. We walk the facility, document what is in place, and give you a scope and a price. There is no charge and no obligation to proceed.

Who answers if something goes down after hours?

A Hiscall employee. We are staffed 24 hours a day, seven days a week, 365 days a year for emergency response. Support is not outsourced, and the technicians who answer are the ones who know your installation.

Can you phase the work across a budget or rate case cycle?

Yes. We can scope the project in phases that fit your budget cycle and document each phase clearly, which makes approval straightforward for a board, commission or finance office.

Tell us what your utility needs.

We will walk the facility, look at what is already there, and give you a straight answer about what to replace and what to keep. No charge for the survey.