There is competition in today’s utility market to provide the best customer service and reliability to customers.
Hiscall can provide solutions to enhance communication needs, resulting in a better experience.
- Enhance customer service with call center reporting, agent evaluation and call recording.
- Automate your customer service with speech recognition interactive voice response technology.
- Improve image to the community – update Audio Visual equipment in community rooms.
- Enrich member experience in lobby areas using digital signage.
- Replace your outdated microwave radio connections with higher speed wireless connections.
- Modernize your wide area and local area networking to support new capabilities.
- Allow data mobility for enterprise wireless and BYOD devices.
- Plan for disaster recovery options for your voice and data.
- Provide a seamless, unified communications solution for all your locations.
- Prevent/track theft with advanced CCTV technologies.
- Utilize video conferencing to reduce travel, and support field technicians with visual troubleshooting