Interactive Voice Response or IVR is an automated telephony system that interacts with human callers through voice and touch-tone keypad selections (DTMF tones).
It’s also commonly known as a phone tree.
An IVR system understands voice and touch-tone keypad inputs and gathers caller information to route a call based on this input. It can also provide callers with information via pre-recorded audio or dynamic text-to-speech functionality.
They enable intelligent, segmented call routing based on their knowledge, allowing for richer call context and faster call resolution. They supply general and account-based information to callers, which can eliminate the need for call transfers and delays.
Contact Hiscall, Inc. today to learn more about this feature and its benefits for your business. Give us a call at (866) 740-7771.