Interactive Voice Response

Interactive Voice Response or IVR is an automated telephony system that interacts with human callers through voice and touch-tone keypad selections (DTMF tones).

It’s also commonly known as a phone tree.

An IVR system understands voice and touch-tone keypad inputs and gathers caller information to route a call based on this input. It can also provide callers with information via pre-recorded audio or dynamic text-to-speech functionality.

They enable intelligent, segmented call routing based on their knowledge, allowing for richer call context and faster call resolution. They supply general and account-based information to callers, which can eliminate the need for call transfers and delays. 

Contact us to learn how Interactive Voice Response can help your business! (866) 740-7771

Audio & Web Conferencing

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Fax
Server

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Interactive Voice Response

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VM → Email
Speech → Txt