Contact
Talk to a person who can actually help.
Every call, email and form submission goes to a real Hiscall employee, not an outsourced call center. Tell us what's going on and we'll get you to the right person.
- Who answers
- A Hiscall employee
- Hours
- Monday–Friday, 8am–5pm CT
- Emergency support
- 24/7 for contract customers
- Response time
- Same business day
Prefer to talk now? Call our Dickson or Knoxville office directly using the numbers below.
Why people reach out
The most common reasons customers request a free site survey
- Juggling a different vendor for phones, security, cabling and IT. One company designs and supports all of it together, instead of you coordinating separate contracts and separate service calls.
- Not sure what's actually installed, or its condition. A free, no-obligation site survey documents what's there and gives you real pricing before anything changes.
- Support goes to a call center, not a person. Every call reaches a real, badged Hiscall employee, not an outsourced queue.
- Every small change costs extra. Unlimited moves, adds and changes are included on Hiscall cloud and contract agreements.
- Compliance or industry-specific requirements. Healthcare, banking, government and other regulated environments get technicians who already know the systems and standards involved.
Two offices, one team
Reach us directly.
Monday–Friday, 8am–5pm CT. Emergency support 24/7 for contract customers.
Not sure who to call?
Use the toll-free number and we'll route you to the right office.
Already a customer? Need service?
Email our service team directly for repairs, moves, adds and changes.
Send a message
Ready for a free site survey?
Tell us a little about your organization. We'll look at what you run today and give you a straight recommendation, with real numbers, not a sales script.
We reply within one business day. No pressure, no scripts.
Request your free site survey
We reply within one business day.
What happens next
From "request a survey" to a straight answer
We respond
A real Hiscall employee replies within one business day, usually faster.
We schedule your survey
A technician walks your building, documents what's already in place, and asks what's actually giving you trouble.
You get a scope and a price
In writing, with no obligation to move forward. If it makes more sense to wait or fix something smaller first, we'll tell you that too.
Questions we hear