NetLert provides turnkey call center solutions and web-based reporting for call centers with or without an Avaya Call Management Systems (CMS). NetLert’s two reporting solutions include N-Focus Basic and N-Focus Plus.
N-Focus Basic
-For Avaya Call Centers that are not using CMS™, N-Focus provides a turnkey reporting solution:
- 100% web-based reporting with unlimited Supervisor views
- 15 minute installation, intuitive reporting interface is very easy to learn/use
- Real-time and unlimited historical reporting-proactive alerts identify problems quickly
N-Focus Plus
-For CMS customers, N-Focus provides instant web-based reporting for everyone in the call center:
- Upgrade to web-based reporting right now-no hardware or software upgrades required
- Distribute powerful web-based reports to call center managers, supervisors, outsourcers, plasma/LCD screens, mobile devices
- Deliver key performance reports to hundreds of call center personnel in seconds
Hiscall, Inc. can help with all your business communication needs. For more information about NetLert please visit https://hiscall.com/ or call 866-740-7771.
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