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NetLert provides turnkey call center solutions and web-based reporting for call centers with or without an Avaya Call Management Systems (CMS).  NetLert’s two reporting solutions include N-Focus Basic and N-Focus Plus.

N-Focus Basic

-For Avaya Call Centers that are not using CMS™, N-Focus provides a turnkey reporting solution:

  • 100% web-based reporting with unlimited Supervisor views
  • 15 minute installation, intuitive reporting interface is very easy to learn/use
  • Real-time and unlimited historical reporting-proactive alerts identify problems quickly

N-Focus Plus

-For CMS customers, N-Focus provides instant web-based reporting for everyone in the call center:

  • Upgrade to web-based reporting right now-no hardware or software upgrades required
  • Distribute powerful web-based reports to call center managers, supervisors, outsourcers, plasma/LCD screens, mobile devices
  • Deliver key performance reports to hundreds of call center personnel in seconds

Hiscall, Inc. can help with all your business communication needs.  For more information about NetLert please visit or call 866-740-7771.

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