Skip to main content

What is Unified Communication?

Unified Communications (UC) is the integration of the full range of real-time communications products, services and features – telephony, email, voicemail, speech to text, instant messaging, faxes and much more – into a consolidated communications user interface. Unified Communications allows an individual to send a message on one medium and receive the same communication on another medium.

Hiscall’s telephony partners (AVAYA, NEC, Shortel) provide solutions to aid in unified communication to make your business run smoothly.

Avaya’s core communications platform, Avaya Aura, leverages SIP architecture to simplify networks and connect users at every location regardless of endpoint infrastructure.

Avaya Unified Communications solutions are:

  • Seamlessly integrated
  • Productivity focused
  • Vendor-neutral
  • Reliable and secure

NEC’s Unified Communications enables customers to experience greater productivity through the convergence of communication channels and business processes by using a combination of technologies, devices and services. Communications tools like presence, status, mobility, collaboration, video and voice conferencing, and messaging can all be utilized.

NEC’s Unified Communications strategy includes:

  • UC for Business for SMB
  • UC for Enterprise for larger enterprise
  • Hosted Collaboration
  • Microsoft Integration

ShoreTel’s Unified Communications (UC) capabilities integrate communications tasks currently performed with separate tools. ShoreTel simplifies communication with fully integrated video, instant messaging, video conferencing, advanced mobility, presence and collaboration capabilities.

ShoreTel Communicator (formerly ShoreTel Call Manager) delivers unified communications (UC) in an intuitive interface that brings together a full suite of versatile, real-time tools for managing your communications.

Hiscall, Inc. can help with all your business communication needs.  For more information about Hiscall’s telephony partners, please call your Hiscall, Inc. Account Consultant directly, visit or call 866-740-7771.

Follow us on Twitter @hiscallinc

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Close Menu