Interactive Northwest Inc. (INI) was founded in 1992 to provide custom communication solutions built on leading interactive voice response (IVR) and telephony platforms. INI has many solutions geared toward specific vertical markets: government, insurance, healthcare etc. However, just as the world we live in today isn’t segmented into silos, neither are their product offerings. Interactive Northwest offers many cross industry solution to business of all types. Here are a few solutions offered.
Bulletin Board Information Services
- Callers can retrieve information on a variety of issues by simply following the prompts. The information and the specific flow of the prompts are set up by the business to meet the needs of their callers and can be modified at any time. This is the most common use of IVR solutions in the market today.
Customer Information Access
- Called many things-Account Inquiry, Order Status, Policy Information, etc.—this solution allows the caller to access information from a company database. Identification numbers, passwords and optional Voice Authentication software provide necessary security.
Expected Wait Time/Queue
- This solution is used in call centers to alert callers about lengths of wait times and then to give them options to handle the call if they don’t want to wait.
Help Desk Dispatch
- This solution allows technicians to be notified when a trouble ticket is opened. The tickets can be tagged to indicate the level of trouble. Technicians are prompted to indicate they received the call and they can dial back into the system once the problem is resolved to close the ticket or leave a message for the employee who opened the ticket.
- Allows callers to leave contact information so they can receive a call back rather than remaining on hold.
Hiscall, Inc. can help with all your business communication needs. For more information about Interactive Northwest Inc. please call your Hiscall, Inc. Account Consultant directly, visit https://hiscall.com/ or call 866-740-7771.
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