TASKE Technology provides web-bases call management solutions with real-time historical reporting and functionality ideal for small call centers and general businesses. TASKE solutions provide the visibility necessary to improve call center service levels and enhance customer retention strategies.
Being able to track calls in your contact center is vital. Critical details such as the amount of time a caller was on hold and the number of times a caller was transferred allows managers to review call handling techniques and ultimately improve the customer experience. TASKE Visualizer is a cradle-to-grave Call Reporting tool that tracks these details and allows managers to quickly identify problem calls.
TASKE Visualizer employs filters designed to find past calls with ease, matching call records with dates, times, call types and activity, telephone numbers, account codes, and agents who handled the call.
Customer service is improved by the ability to analyze the call process. Visualizer reports how each call was handled, which agent(s) callers talked with, and how long each step took.
Key Features of TASKE Visualizer:
- Perform complex searches
- Understand call flows
- Detect fraud and abuse of phone systems
- Improve customer service
Whether a contact center need call management tools for training, identity problem areas, respond to customer complaints or simply help your call center run more smoothly, TASKE Visualizer has the tools necessary to help.
Hiscall, Inc. can help with all your business communication needs. For more information about TASKE Technology, please call your Hiscall, Inc. Account Consultant directly, visit https://hiscall.com/ or call 866-740-7771.
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