Voice recognition software allows employees, via voice command, to connect directly to other employees within your organization, thus bypassing front-desk staff and freeing them to better manage incoming public calls.
Internal employees don’t need to call the receptionist to be transferred to another employee.
Remote employees can connect directly to colleagues simply by saying their colleague’s name – without having to know extensions.
Managers can create call priority levels and define rules to escalate emergency calls.
Internal and/or external callers can be routed through menu-driven extension options and provided frequently requested information such as operating hours, mailing address and driving directions. By offering your callers the convenience and ease-of-use of a speech-enabled auto attendant system, your organization will reap the benefits of decreased telecommunications costs, increased employee productivity, and an enhanced corporate image.
Benefits of Nuance SpeechAttendant:
- Easily navigate using speech and/or keypad
- Bilingual solution
- Natural language commands
- Silence recognition
- Email address listing playback
- One phone number to reach any employee anywhere
- Rapid, accurate transfers the first time
Hiscall, Inc. can help with all your business communication needs. For more information about Nuance, please call your Hiscall, Inc. Account Consultant directly, visit https://hiscall.com/ or call 866-740-7771.
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