ZCC 6.1, the latest release from Zeacom Communications Center, provides new intelligence and functionality to businesses to benefit contact centers and more! What’s new in ZCC 6.1?
- Executive Mobile for Android – Executive Mobile lets you extend your office communications to your mobile phone. Now available for Android, Executive Mobile is a free downloadable application from Android Market and is activated with a ZCC Executive Mobile license.
- Dynamic Wrapups – Improve the speed and quality of data collection within the contact center by presenting agents with fewer, more relevant options as well as free-form text fields for gathering unique information about every contact.
- Gateway for Microsoft Lync – Extend the life-span of your existing PBX while opening the door to the exciting desktop features of Microsoft Lync.
- Snapshot for Android is coming soon! – Snapshot is going mobile – giving you a real time picture of contact center performance from your Android smartphone or tablet.Snapshot for Android coming soon…
Zeacom Communications Center (ZCC) is a Unified Communications and Contact Center solution that integrates real-time communication tool such as presence information, contact routing, conferencing, sms, chat and speech recognition with conventional tools such as voicemail, email and fax. Hiscall, Inc. can help with all your business communication needs. For more information about Zeacom please call your Hiscall, Inc. Account Consultant directly, visit https://hiscall.com/ or call 866-740-7771. Follow us on Twitter @hiscallinc Visit us on Facebook: Hiscall Inc.