Skip to main content

Core Features of CallCopy’s workforce optimization (WFO) suite: Discover

1. Call Recording 

Highly scalable call recording solution that grows and evolves with your needs.  Supports VoIP, TDM and blended environments, and assists in the transition from TDM to VoIP.

2. Quality Management

Fully integrated quality management (QM) module allows you to score calls while listening to and watching the interaction recordings.

3. Agent Coaching and Training

Allows you to build an effective and customizable program for developing highly-skilled and motivated agents.

4. Advanced Reporting Engine

Leverages Microsoft’s SQL Reporting Services to deliver actionable business intelligence through powerful reporting and analytics.

5. Product Integration:  API/SDK

CallCopy’s application programming interface (API) and software development kit (SDK) allow for a seamless integration with third-party applications.

Hiscall can help with all your business communication needs.  For more information about CallCopy please visit or call 866-740-7771.

Follow us on Twitter @hiscallinc

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Close Menu