Core Features of CallCopy’s workforce optimization (WFO) suite: Discover
Highly scalable call recording solution that grows and evolves with your needs. Supports VoIP, TDM and blended environments, and assists in the transition from TDM to VoIP.
2. Quality Management
Fully integrated quality management (QM) module allows you to score calls while listening to and watching the interaction recordings.
3. Agent Coaching and Training
Allows you to build an effective and customizable program for developing highly-skilled and motivated agents.
4. Advanced Reporting Engine
Leverages Microsoft’s SQL Reporting Services to deliver actionable business intelligence through powerful reporting and analytics.
5. Product Integration: API/SDK
CallCopy’s application programming interface (API) and software development kit (SDK) allow for a seamless integration with third-party applications.
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