Hiscall, Inc. is a certified dealer/partner of CallCopy.
CallCopy has been ranked #1 in Innovation in DMG Consulting’s WFO vendor report. They have also been named a Service Rising Star by CRM magazine as a leading innovator in technology and representing “the future of customer service”.
CallCopy’s workforce optimization (WFO) suite, Discover, offers the ability to play back phone conversations, add bookmarks, make notes, and search for keywords in conversations.
Discover also allows managers the ability to view and export reports in a variety of formats. Reports can be customized and reviewed by the manager and agent.
Some keys strengths of Discover:
- Call Recording
- Easy-to-use interface
- Value Added Experience
- Highly Scalable
- Outstanding Service
- Compatible with most PBX platforms including Avaya, NEC, ShoreTel, Nortel and more
- Unlimited playback licenses
- Optional module for PCI compliance
- Single installation can blend analog, digital and IP handsets.
Discover suite offers 5 core workforce optimization modules including, Call Recording, Quality Management, Agent Coaching, Enhanced Reporting and API/SDK
Hiscall, Inc. can help with all your business communication needs. For more information about CallCopy, please call your Hiscall, Inc. Account Consultant directly, visit https://hiscall.com/ or call 866-740-7771.
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