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CXM Call Recording is a leading provider of Call Recording and Quality Monitoring Software.  CXM services a broad range of industries including Healthcare, Public Sector, Transportation, Energy & Utilities, and Travel & Hospitality.

CXM is:

Networkable-The CXM Call Recording and Quality Monitoring Solution is a leader in offering multi-site, multi-technology recording. CXM allows users to record at multiple sites on multiple PBX’s with limited to no addition hardware.

Scalable Across Multiple Departments-CXM helps increase productivity and reduce department budget constraints by allowing for a single system to record across multiple departments, while allowing each department to customize their settings and features.

Customer Care Competitive Advantage and Efficiency

In a competitive market place of similar product and policy offerings, customer care is the only sustainable competitive advantage. CXM Recording Solution help you by offering:

  • Reduce Handling Time and Increase First Call Resolution
  • Identify Workflow issues and Agent Adherence
  • Customers Voice-Utilize post call customer satisfaction surveys to get immediate feedback from your customers. Transfer callers to a supervisor if caller grades below a particular threshold.

Hiscall, Inc. can help with all your business communication needs.  For more information about Co-nexus, Inc., please call your Hiscall, Inc. Account Consultant directly, visit or call 866-740-7771.

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