AMTELCO 1Call Infinity
AMTELCO has been a leading provider of customized call center innovations for over 30 years. Today, AMTELCO’s specialized Call Center Innovations are recognized throughout the industry for improving customer service with straight-forward procedures and trouble-free system maintenance.
AMTELCO’s 1Call Division is dedicated to serving the unique call center and communication needs of Healthcare and Higher Education facilities.
Infinity is one of the appointment scheduling solution 1Call offers to the healthcare industry.
It is important for call centers within healthcare organization to have the ability to easily take calls from patients needing to make, change or cancel medical appointments. An efficient appointment scheduling process will eliminate hang-ups, keep schedules full and ultimately lead to a positive impact on a company’s bottom line.
Infinity is a system that helps keep everything your operators need in one window and at the operators’ fingertips. This application allow you to see which doctor is on-call, how many calls you have waiting, what your follow-up reminders are. It can also be easily integrated with existing telephony systems.
Directories for Personnel, Policies, Paging, Maps, and more are all displayed for the operator which means no lost time searching for information. Innovative call-scripting automatically detects what the flow of the call should be based on the protocols you input. From the information you input, the script adjusts to what additional information should be requested.
Infinity takes out the guess-work!
Hiscall, Inc. can help with all your business communication needs. For more information about AMTELCO, please call your Hiscall, Inc. Account Consultant directly, visit https://hiscall.com/ or call 866-740-7771.
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