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Hiscall, Inc. is a registered dealer/partner DATEL Software Solutions.

Looking to get a quick start to 2011?  DATEL has got you covered with two great offers…

Call SWEET! Live for Avaya Communication Manager includes all the features that made the original Call SWEET! Live the ultimate real-time contact center solution, plus signi­ficant additions and upgrades that are sure to provide even greater efficiency and visibility. If your business has an Avaya Communication Manager telephone system with ACD/split groups, you need Call SWEET! Live. The solution will accurately monitor and report on phone activity for an unlimited number of agents and ACD/split groups; always keeping you up-to-date and informed on what is happening in your contact center.

Call SWEET! Live fills the gap for customers who need more than BCMR but not as much as CMS.  As a reminder Call SWEET! Live is the call center management solution from DATEL for both the Avaya Communication Manager and for the IPO.  Call SWEET! Live provides customizable live views for agent and call queue monitoring as well as easy to use robust reporting.

Second, DATEL is pleased to introduce their “Try and Buy program” for their Call SWEET! call accounting solution.  This program was specifically designed for single-site IP Office customers who need that little nudge to get them to utilize historical reporting.  As a reminder Call SWEET! is the call accounting solution from DATEL which can assist any organization of any size on practically any PBX platform gain an analytical understanding of their telecom activity.  The application includes fraud detection, costing, scheduled reports in various formats and much, much more.

Hiscall, Inc. can help with all your business communication needs.  For more information about DATEL Software Solutions, please call your Hiscall, Inc. Account Consultant directly, visit or call 866-740-7771.

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