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Upstream Works is offering a free Webinar on January 13th, 2011 from 1:05-2:05pm Central Standard Time.

“Customer Centric Call Center Improvement (without increasing handle time!)” will be presented by: Keith Dawson, Principal Analyst, Frost and Sullivan & Rob McDougall, President, Upstream Works Software

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Thought leaders and industry analysts have pointed to their need to harness valuable customer interaction data in order to improve and manage the customer experience.  However with the vast number of analytics tools on the market, the term has become muddied and customer experience analysis continues to be a problem area.  Join us to learn some fresh ideas to track your customers and simplify the difficult problem of “analytics”.

In this webinar you will learn:

–       How to simplify analytics

–       How to improve contact center efficiency

–       How to use proactive interaction tracking to improve the customer experience

–       How to use analytics as part of a broader enablement strategy

With this webinar you will also receive a free copy of Frost and Sullivan’s white paper on “Contact Center Improvement Through Better Analytics”.

For more information contact Susan Harbison at 615-560-0135

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Hiscall, Inc. can help with all your business communication needs.  For more information about Upstream Works, please call your Hiscall, Inc. Account Consultant directly, visit or call 866-740-7771.

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