Hiscall has over 75 vehicles including fully stocked technician vans with the parts and equipment needed on a customer jobsite. Hiscall’s GPS tracked fleet is part of the H.E.R.O. program which is designed to provide optimum customer service in any situation.
Excerpt of the interview below. Watch the Video for bloopers!
Sid Smith: Do these vehicles have tracking so we know where they’re at?
David McLaughlin: Yes all our vehicles are GPS tracked. One of the biggest aspects of that is we can tell where our vehicle are at any given point in time and we can also tell where they’ve been.
Sid Smith: What’s the advantage of actually knowing where a vehicle is, do we provide better service?
David McLaughlin: Much better service. The greatest advantage of having GPS technology in our vehicles is our dispatchers can look on the board at any point in time and see where any technician is at and where they’re headed if they’re mobile and we can reroute the closest technician to any customer that may be experiencing service difficulties.
Sid Smith: David what kind of support does Hiscall provide in the Knoxville area?
David McLaughlin: Over in Knoxville we have engineers, technicians, project managers, account consultants, so we run the whole gambit in Knoxville just like we do in Dickson.
Hiscall, Inc. can help with all your business communication needs. For more information about Hiscall Solutions, please call your Hiscall, Inc. Account Consultant directly, visit https://hiscall.com/ or call 866-740-7771.
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