Industries

A resident needs to hear about a maintenance shutoff, get through the front door, and trust that someone is actually watching the property. All three, every day.

Hiscall designs, installs and supports phone systems, unified messaging, door intercom, CCTV, access control and digital signage for Tennessee apartment communities and multi-family properties. One certified team installs it, and the same team answers when you call.

Request a free site survey Call (866) 740-7771

What "local support" actually means

Who answers the phone: A Hiscall employee
Where they sit: Dickson or Knoxville
On-site install: Our own crew
Moves, adds & changes: Unlimited
After-hours coverage: 24/7 on contract

Every technician who enters your property is a badged Hiscall employee. We do not subcontract installation or support.

1995Year founded

2Tennessee service centers

18Industries served

25+Technology partners

24/7Certified staff on call

Experience30 years, since 1995

CertificationBICSI, CCTV Lic. #1405

SystemsLeasing office to front door

Support24/7/365, Tennessee based

A multi-family community depends on communication moving through every channel a resident actually uses, email, signage, a property management app, and on two-way conversations that build trust rather than a one-way bulletin board. That same trust depends on residents believing the property is genuinely secure: someone can get through the front door, and someone is watching the common areas. Hiscall designs the whole path, from the leasing office to the front door, and supports all of it with the same certified technicians who installed it.

How it fits together

From the leasing office to the front door

A community runs on residents trusting two things at once: that they'll hear what they need to hear, and that the property is actually secure. Built as one system, both hold up. Built from four separate vendors, both are the first things residents complain about.

The notice

Unified messaging and digital signage keep residents informed about events, maintenance and updates across the channels they actually check.

The door

Door intercom systems and access control let residents in and keep the wrong people out, without a staff member stationed at every entrance.

The conversation

Sound masking and acoustic solutions keep a private conversation in the leasing office actually private, while call recording keeps an accurate record of it.

The property

CCTV, situational awareness/alerting and staff ID badges secure common areas and buildings, all riding on the data network and cabling underneath.

Why one team

What actually changes when one team owns the whole system

A property that buys phones, cameras and messaging from three vendors owns the gaps between them too, usually the ones residents notice first. Here is what that costs in practice.

Where it counts	Hiscall	Separate vendors per system
Installation	One team, one schedule	Coordinated by you, across contractors
Support calls	A Hiscall employee who knows your property	Whichever vendor you guess is responsible
System integration	Designed together from the start	Bolted together after the fact, if at all
Resident trust & security	One point of accountability	Finger-pointing between vendors
Everything else	Cabling, cameras, AV, IT, all included	Another vendor, another contract

Built for community life, not adapted to it

Four capabilities that general low voltage contractors typically do not carry.

Unified messaging. Reaches residents about events, updates and maintenance across the channels they actually use.
Door intercom & access control. Lets residents in and keeps unauthorized visitors out, without staffing every entrance.
Sound masking. Keeps a sensitive leasing-office conversation private in a space that was never designed for acoustic isolation.
Situational awareness & alerting. Gives staff a fast way to know what's happening across the property, not just at the front desk.

What we install

Every system across the property, from one team

Most communities buy each system from a different vendor, then spend years getting them to talk to each other. We put them on one design and one support relationship.

Phone systems

Cloud and premise-based phone systems with unified messaging, speech-to-text and call recording/accounting.

Telecommunications

Cabling and infrastructure

Copper and fiber optic low voltage infrastructure installed by BICSI-certified technicians, sized to a single property or a multi-site portfolio.

Network cabling

Door intercom, CCTV & access control

Door intercom systems, CCTV security cameras, access control and staff ID badges securing every entrance and common area, under Tennessee CCTV license #1405.

Security solutions

Data networking

Data networking equipment that keeps phones, messaging and signage running reliably across the whole property.

IT services & data networking

Audio/visual for community rooms

Audio/visual systems and digital signage/video walls for community rooms, leasing offices and shared amenity spaces.

Audio visual

Overhead paging & sound masking

IP overhead paging and sound masking/acoustic solutions keeping communication clear and conversations private.

Audio visual

Properties we work with every week

From a single apartment community to a multi-site portfolio, with the same certified technicians on every job.

Independent apartment communities. Phones, messaging and CCTV scoped to a single property, not sold as an enterprise package.
Multi-site property portfolios. Consistent systems and support across every community, with one point of contact instead of a different vendor per site.
Communities with shared amenity spaces. Audio/visual and digital signage sized to community rooms, fitness centers and clubhouses.
Properties adding resident communication for the first time. Unified messaging built to reach residents across every channel they check.

How we work

Five steps, and you know who to call at each one

Step 01

Survey

We come to you at no charge, look at what is already in place, and tell you honestly what should be replaced and what has life left in it.

Step 02

Design

You get a documented scope and clear pricing. For a multi-site portfolio, we design one standard that repeats cleanly across every property.

Step 03

Install

Our own badged technicians do the work, scheduled around residents, not around us.

Step 04

Train

On-site sessions for leasing, maintenance and management staff, repeated as often as your team needs it.

Step 05

Support

You call us directly, not a queue, with 24/7/365 emergency response and unlimited moves, adds and changes.

Local technicians, statewide coverage

Two Tennessee offices mean a certified Hiscall employee on site rather than a subcontractor you have never met. Cloud-managed systems let us monitor, configure and resolve a great deal remotely, so a multi-site portfolio costs you far less time than it used to.

Dickson. Corporate headquarters and 25,000 square foot distribution facility, serving Middle Tennessee and the Nashville region. Reach the Dickson office directly at (615) 740-7771.
Knoxville. Branch office at 4620 Old Broadway, serving East Tennessee since 2001, with the same certified technicians and the same emergency response. Reach the Knoxville office directly at (865) 862-4650.
You reach a person. You work directly with a trained, certified, Hiscall-badged employee. Your needs are not outsourced to a call center overseas.

From the leasing office to the front door, designed as one system and installed by the same certified technicians who support it.

Hiscall, Inc.

Other industries

The same team, built for eighteen industries

Building resident trust through communication and security is not the only reason a system has to work as one path. Every industry below gets the same design and support approach.

Multi-family housing You are here Healthcare Banking Government Law enforcement Utilities Insurance Veterinary & pet care Automotive dealerships Education Food service Funeral homes Hospitality Houses of worship Manufacturing Retail Assisted living Ambulatory surgery centers All 18 industries →

Questions we hear

Frequently asked questions

Can you reach residents across email, signage and their phone?

Yes. Unified messaging and digital signage are designed to reach residents about events, maintenance and updates across the channels they actually check, not just one bulletin board.

Can residents get in without a staff member at every door?

Yes. Door intercom systems and access control let residents in and keep unauthorized visitors out, without staffing every entrance around the clock.

Can you keep a leasing-office conversation private?

Yes. Sound masking and acoustic solutions are designed to keep a sensitive conversation from carrying into a hallway or waiting area.

Do you work with multi-site property portfolios?

Regularly. We design one standard system that repeats cleanly across every community, so a new property gets the same phones, cameras and messaging as the rest of your portfolio, installed and supported by the same team.

Is the site survey really free?

Yes. We walk the property, document what is in place, and give you a scope and a price. There is no charge and no obligation to proceed.

Who answers if something goes down after hours?

A Hiscall employee. We are staffed 24 hours a day, seven days a week, 365 days a year for emergency response. Support is not outsourced, and the technicians who answer are the ones who know your installation.

Tell us what your property needs.

We will walk the property, look at what is already there, and give you a straight answer about what to replace and what to keep. No charge for the survey.