Industries

A dinner rush doesn't wait for a busy signal, a kitchen page nobody hears over the fryers, or a register nobody was watching at close.

Hiscall designs, installs and supports phone systems, overhead paging, cabling, CCTV, access control and digital signage for Tennessee restaurants, catering companies and food delivery operations. One certified team installs it, and the same team answers when you call.

Request a free site survey Call (866) 740-7771

What "local support" actually means

Who answers the phone: A Hiscall employee
Where they sit: Dickson or Knoxville
On-site install: Our own crew
Moves, adds & changes: Unlimited
After-hours coverage: 24/7 on contract

Every technician who enters your building is a badged Hiscall employee. We do not subcontract installation or support.

1995Year founded

2Tennessee service centers

18Industries served

25+Technology partners

24/7Certified staff on call

Experience30 years, since 1995

CertificationBICSI, CCTV Lic. #1405

SystemsDining room to back of house

Support24/7/365, Tennessee based

A restaurant, caterer or food delivery operation lives and dies by two things most vendors treat as an afterthought: whether the phone gets answered during the rush, and whether the building is secure once everyone has gone home. VoIP handles high call volumes without busy signals or dropped calls, routing callers to reservations, takeout or catering with an automated attendant instead of a hostess who is also trying to seat a table. Hiscall designs the whole path, from the first ring to the locked back door, and supports all of it with the same certified technicians who installed it.

How it fits together

From the first ring to the locked back door

A restaurant runs on a tighter clock than almost any other business, and a system built as one path keeps that clock from slipping. Built from four separate vendors, it's how a busy Friday night finds every one of its weak points at once.

The order

VoIP and cloud-based phone systems handle high call volumes without busy signals or dropped calls, using automated attendants and IVR menus to route callers to reservations, takeout or catering.

The rush

IP-based overhead paging keeps the kitchen and the floor coordinated when it's loudest, and dial tone solutions like Hiscall Voice Connect keep the lines up during the busiest stretch of the night.

The dining room

TV displays, digital signage and video walls in customer areas handle menus, specials and ambiance without a separate vendor for every screen.

The close

CCTV, access control and staff ID badges secure the building, the registers and the walk-in after hours, all riding on the low voltage cabling and data network that ties the whole operation together.

Why one team

What actually changes when one team owns the whole system

A restaurant that buys phones, cameras and displays from three vendors owns the gaps between them too, usually at the worst possible moment. Here is what that costs in practice.

Where it counts	Hiscall	Separate vendors per system
Installation	One team, one schedule	Coordinated by you, across contractors
Support calls	A Hiscall employee who knows your location	Whichever vendor you guess is responsible
System integration	Designed together from the start	Bolted together after the fact, if at all
After-hours security	One point of accountability	Finger-pointing between vendors
Everything else	Cabling, cameras, AV, IT, all included	Another vendor, another contract

Built for the pace of food service, not adapted to it

Four capabilities that general low voltage contractors typically do not carry.

High-volume call routing. Automated attendants and IVR menus route reservations, takeout and catering calls correctly without adding another body at the host stand.
IP-based overhead paging. Reaches the kitchen and the floor over the noise of a full dining room and a running line.
Staff ID badges & access control. Tracks who is on premises after close and secures the back door, walk-in and office where cash and inventory sit.
Digital signage & video walls. Runs menu boards, specials and promotions in customer areas without a separate vendor for every screen.

What we install

Every system across the location, from one team

Most operators buy each system from a different vendor, then spend years getting them to talk to each other. We put them on one design and one support relationship.

Phone systems

VoIP and cloud-based phone systems sized for a single location or a multi-unit group, plus dial tone solutions like Hiscall Voice Connect.

Telecommunications

Cabling and infrastructure

Copper and fiber optic low voltage infrastructure installed by BICSI-certified technicians, sized for a single kitchen or a full commissary.

Network cabling

Cameras, access control & ID badges

CCTV security cameras, access control and staff ID badges protecting registers, inventory and entry points, under Tennessee CCTV license #1405.

Security solutions

Data networking

Data networking equipment that keeps point-of-sale, phones and signage running reliably, sized to a single location or a multi-unit group.

IT services & data networking

TV displays & digital signage

TV displays for customer areas plus digital signage and video walls that handle menus, specials and promotions.

Audio visual

Overhead paging

IP-based overhead paging that carries clearly across a loud kitchen and a full dining room alike.

Audio visual

Operators we work with every week

From a single storefront to a multi-unit group, with the same certified technicians on every job.

Independent restaurants. Phones, paging and CCTV scoped to a single dining room and kitchen, not sold as an enterprise package.
Multi-unit & franchise groups. Consistent systems and support across every location, with one point of contact instead of a different vendor per store.
Catering companies. Call routing and dial tone solutions built around order volume rather than table turns.
Food delivery operations. High-volume call handling and data networking sized to a commissary kitchen or dispatch center.

How we work

Five steps, and you know who to call at each one

Step 01

Survey

We come to you at no charge, look at what is already in place, and tell you honestly what should be replaced and what has life left in it.

Step 02

Design

You get a documented scope and clear pricing. For a multi-unit group, we design one standard that repeats cleanly across every location.

Step 03

Install

Our own badged technicians do the work, scheduled around service hours, not around us.

Step 04

Train

On-site sessions for front-of-house, kitchen and management staff, repeated as often as your team needs it.

Step 05

Support

You call us directly, not a queue, with 24/7/365 emergency response and unlimited moves, adds and changes.

Local technicians, statewide coverage

Two Tennessee offices mean a certified Hiscall employee on site rather than a subcontractor you have never met. Cloud-managed systems let us monitor, configure and resolve a great deal remotely, so a multi-unit group costs you far less time than it used to.

Dickson. Corporate headquarters and 25,000 square foot distribution facility, serving Middle Tennessee and the Nashville region. Reach the Dickson office directly at (615) 740-7771.
Knoxville. Branch office at 4620 Old Broadway, serving East Tennessee since 2001, with the same certified technicians and the same emergency response. Reach the Knoxville office directly at (865) 862-4650.
You reach a person. You work directly with a trained, certified, Hiscall-badged employee. Your needs are not outsourced to a call center overseas.

From the first ring to the locked back door, designed as one system and installed by the same certified technicians who support it.

Hiscall, Inc.

Other industries

The same team, built for eighteen industries

Handling a dinner rush without dropping a call is not the only reason a system has to work as one path. Every industry below gets the same design and support approach.

Food service You are here Healthcare Banking Government Law enforcement Utilities Insurance Veterinary & pet care Automotive dealerships Education Funeral homes Hospitality Houses of worship Manufacturing Multi-family housing Retail Assisted living Ambulatory surgery centers All 18 industries →

Questions we hear

Frequently asked questions

Can your phone system handle a dinner rush without busy signals?

Yes. VoIP and cloud-based phone systems handle high call volumes without busy signals or dropped calls, using automated attendants and IVR menus to route callers to reservations, takeout or catering.

Will overhead paging actually cut through a loud kitchen?

Yes. IP-based overhead paging is designed to carry clearly across a running kitchen line and a full dining room, keeping the floor and the back of house coordinated during the busiest stretch of service.

Can you secure the building and track who is on site after close?

Yes. CCTV, access control and staff ID badges secure the building, registers, office and walk-in after hours, and track who badged in and out.

Do you work with multi-unit or franchise groups?

Regularly. We design one standard system that repeats cleanly across every location, so a new store gets the same phones, cameras and paging as the rest of your group, installed and supported by the same team.

Is the site survey really free?

Yes. We walk the location, document what is in place, and give you a scope and a price. There is no charge and no obligation to proceed.

Who answers if something goes down after hours?

A Hiscall employee. We are staffed 24 hours a day, seven days a week, 365 days a year for emergency response. Support is not outsourced, and the technicians who answer are the ones who know your installation.

Tell us what your kitchen and dining room need.

We will walk the location, look at what is already there, and give you a straight answer about what to replace and what to keep. No charge for the survey.